HR Operations - Manager
As the HR Operations Manager, you will lead the Hong Kong HR Operations team to deliver efficient, high-quality, and employee-centric HR operations. In addition to managing core HR Operations such as payroll, benefits, and HR systems, you will drive transformation initiatives by leveraging AI/digital tools to simplify processes and enhance service delivery. You will also develop people analytics dashboards to provide actionable insights. This role requires mature leadership, a proactive mindset, and a strong focus on continuous improvement and operational excellence.
This position reports to HK HR Director to manage and reinforce service delivery to both HK based Global Hub and HK Operations Organization. Ensuring an excellent employee experience is delivered, while driving efficiencies and maintaining high quality and compliant HR Operations.
Job Responsibilities:
- Service Excellence: Lead and develop the HRS Team to deliver high-quality and timely HR Operations aligned with business and employee needs at defined service levels.
- Process Transformation and Simplification: Drive continuous improvement initiatives, leveraging AI and digital tools to enhance operational effectiveness and efficiency.
- People Analytics: Design and maintain dashboards to provide data-driven insights that support strategic decision-making.
- Vendor Management (e.g., payroll outsourcing, insurances): Evaluate and manage external vendors' performance to ensure optimal service delivery.
- Project Management: Lead and manage internal and external projects at both global and local levels, including system implementations and campaign rollouts.
- Strategic HRBP Support: Collaborate closely with the HRBP team to support key HR programs and initiatives.
- HR Policy Development: Actively contribute as a member of the HK HR Council to shape HR policies and processes for the HK organizations.
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Requirements:
- At least 8 years of experience in HR operations for Hong Kong & Macau with multi-national companies
- Hands on experience in driving process improvement, change management, vendor management and project management such as payroll outsourcing
- Solid experience in managing HR systems and payroll
- Able to work under stress in fast-paced, dynamic and results-oriented environment
- Strong project management, negotiation and stakeholder management skills
- Mature leadership skills with a proactive and solution-oriented approach.
- Good understanding in local labor legislations and practices
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
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+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
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Financial and Retirement
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