Field Service Technician is accountable for installing, inspecting, troubleshooting and repairing customer low and medium voltage equipment, including control systems (auto-transfer schemes, ground fault, and protective relay systems), both in the shop and on site. The successful candidate will supervise a field service crew on a range of project activities to meet customer requirements. They will also provide project management services including cost estimates, ordering of parts, and scheduling and meeting delivery dates.
Main Responsibilities:
- Instructing customers and sales personnel in the operation and maintenance of equipment.
- Performing warranty and recall work.
- Troubleshoot system failures and providing on site repairs in an effective manner, consulting with product support and engineering personnel to determine solutions to unusual problems in systems.
- Reporting customer suggestions on product improvement and existing product designs to the appropriate technical specialist.
- Implementing design modifications and providing installation support for the modifications.
- Performing start-up service as defined in specifications.
- Developing and maintaining ongoing customer relationships with regards to all aspects of equipment repair and maintenance and maintaining service equipment, tools and documentation.
- Perform other service work as needed in support of the broader region and customer base.
- Drive sales initiatives in coordination with service and national sales teams.
- Communicate daily with FSM and Coordinators to ensure execution of work.
- Responsible for customer satisfaction NPS on site.
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Qualifications and Skills required:
- Minimum 3-5 years field experience.
- Journeyman Electrician Certificate and/or Electrical Engineering Technologist.
- Demonstrated project supervision and project management experience; This is an asset
- Product application knowledge in low and medium voltage equipment, including control systems (auto-transfer schemes, ground fault, and protective relay systems);
- Possess good interpersonal skills, communication skills (written and oral).
- Familiar with computers and Windows software.
Work Conditions:
The successful candidate will join the Schneider Electric Field Services organization which is dedicated to rapid response and solution of customer issues. As such, there is a requirement for afterhours work, including weekends, to meet customer shutdown and other scheduling requirements. It is a position requirement to be part of an on-call rapid response list.
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You must submit an online application to be considered for any position with us. This position will be posted until filled.
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You must submit an online application to be considered for any position with us. This position will be posted until filled.
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