Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?
This may be the next step in your career journey if you have
Installation and Commissioning: Setting up and installing equipment and systems at customer sites, ensuring they operate correctly.
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Maintenance and Repairs: Conducting regular maintenance checks, troubleshooting issues, and performing repairs on equipment to ensure optimal performance.
Customer Support: Acting as the primary point of contact for customers, addressing their concerns, answering questions, and providing technical support.
Training and Guidance: Educating customers on how to use and maintain their equipment effectively, often providing hands-on training.
Documentation: Keeping accurate records of service visits, repairs, maintenance activities, and customer interactions, often using software tools for documentation.
Reporting: Providing feedback to management regarding customer needs, product performance, and potential areas for improvement.
Safety Compliance: Adhering to safety standards and regulations while working in the field, ensuring both personal safety and the safety of customers.
Collaboration: Working closely with sales, engineering, and support teams to address customer needs and ensure seamless service delivery.
Problem Solving: Diagnosing technical issues and developing solutions quickly to minimize downtime for customers.
Inventory Management: Managing spare parts and tools needed for service tasks, ensuring they are available when required.
Skills Required
Leadership Skills: Ability to inspire and manage a diverse team effectively.
Communication Skills: Strong verbal and written communication skills to engage with clients and team members
Problem-Solving Skills: Proficient in identifying issues and developing effective solutions.
Customer Focus: A commitment to providing exceptional service and enhancing client satisfaction.Technical Knowledge: Understanding of the products or services being offered, as well as industry trends.
Organizational Skills: Ability to manage multiple tasks and projects efficiently.
Qualifications
Bachelor's Degree in Electrical & Electronics Engineering
Minimum 5+ years of experience
Experience in protection relays, Switch gear installation and commissioning experience.
Skilled in utilizing electrical testing and diagnostic equipment
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.