Enterprise Customer Success Manager - India

• You understand and document VIP customer's primary challenges, goals, and definitions of success and deliver basic product functionality as well as showcase best practices for purchased solutions, namely Data Center Expert (DCE), IT Advisor (ITA), Netbotz & IT Expert (ITE). Previous experience with one or more of these products is beneficial.

• Your responsibility is the proactive success management with VIP Accounts including holding regular meetings to create an engagement model and share feedback with relevant stakeholders (i.e., Commercial Teams, Product Management, Technical Support).

• The recognition of expansion opportunities is one of your tasks. Identify opportunities for training (eLearning), services, to migrate to Cloud (DCE to ITE, DCO/ITA On-Prem to ITA Hosted) and EcoStruxure IT Custom Solutions (3rd Party DDF Creation, Custom Integration, SSO Integration).

• In partnership with the Licensing & Renewals teams you are aiding the renewals process.

• Partnering with key stakeholders like Sales Team, ITE Customer Success Team, Service Teams, Product Management and License & Renewal Team.

• You are required to work in close coordination with India EcoStruxure IT Solutions Team & EcoStruxure IT Business Leaders to identify enterprise customers to recognize expansion opportunities.

• You are also required to work closely with Projects & Services (GFS & LoB) to understand EcoStruxure IT implemented solutions with Enterprise Customers and understand gaps if any.

• You expected to understand enterprise customer's expectations with EcoStruxure IT platform as per their business objectives and align the software implementation strategy accordingly in close coordination with services.

• You will be responsible for ensuring enterprise customers have complete understanding of upgraded software versions, thereby you will be instrumental in assisting software renewal teams to secure software support contracts every year.

Our Offer

• You will be part of a growing company with a positive industry reputation, who is a recognized leader in a market where energy services are in demand.

• You will be joining an entrepreneurial company with a positive corporate culture and strong team culture.

• We offer a competitive salary and bonus opportunities with excellent benefits.

• You may develop different interests in the future? With Schneider Electric, you have all the development opportunities an international group can provide.

• You have completed Bachelors Degree and a minimum of 5 years' experience in a Software Industry.

• Basic networking skills - An understanding of how to test and troubleshoot connectivity between two servers or between a server and a device via TCP/IP or protocols like SNMP.

• Previous experience with Schneiders solutions including IT Advisor, Data Center Expert and Netbotz products is preferred as you will be working with customers who use these products.

• Having a basic understanding of Data Center UPS, Cooling Systems, Power Distribution, & Energy Management would be beneficial as our software solutions work with systems in this space.

• You are commercially minded, able to ask customers questions that will surface addressable and potential new sales opportunities.

• You are customer obsessed, committed to ensuring our customers maximize the value of their investment EcoStruxure IT solutions.

• Candidate will have some travel requirements for in-person customer meetings, or other events. Travel requirements should be less than 20%.

• You are a team-player and part of a dynamic organization.

• Candidate must be competent in coordinating with the local sales teams and able to collaborate with them to manage the VIP Customers in the region.

• Candidate must speak fluent Hindi, but also since we operate in an international environment, it is necessary that you are fluent in English.

We strive to be the most diverse, inclusive, and fair company in the world. We value differences, actively promote inclusion, and create an environment that fosters the individuality of each person in the company's best interest.

Qualifications

• You have completed Bachelors Degree and a minimum of 5 years' experience in a Software Industry.

• Basic networking skills - An understanding of how to test and troubleshoot connectivity between two servers or between a server and a device via TCP/IP or protocols like SNMP.

• Previous experience with Schneiders solutions including IT Advisor, Data Center Expert and Netbotz products is preferred as you will be working with customers who use these products.

• Having a basic understanding of Data Center UPS, Cooling Systems, Power Distribution, & Energy Management would be beneficial as our software solutions work with systems in this space.

• You are commercially minded, able to ask customers questions that will surface addressable and potential new sales opportunities.

• You are customer obsessed, committed to ensuring our customers maximize the value of their investment EcoStruxure IT solutions.

• Candidate will have some travel requirements for in-person customer meetings, or other events. Travel requirements should be less than 20%.

• You are a team-player and part of a dynamic organization.

• Candidate must be competent in coordinating with the local sales teams and able to collaborate with them to manage the VIP Customers in the region.

• Candidate must speak fluent Hindi, but also since we operate in an international environment, it is necessary that you are fluent in English.

Schedule: Full-time
Req: 009DIO