Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. We are constantly platforming our effort to bring better software solution at scale, interested in joing a dynamic team that work on all those subject?
EcoStruxure Platform is a Platform as a service (PaaS) for IoT use cases in multiple verticals including building, data center, industry, and infrastructure.
Internally, it is an end to end fully integrated technology platform enabling EcoStruxure digital offers and services with broad interoperability.
Externally, EcoStruxure Platform aims to be an open platform that allows ecosystem to co-innovate and deliver value in energy management, industrial automation and sustainability.
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One of the key priorities of EcoStruxure Platform is to improve customer experience.
Your role :
The EcoStruxure Platform Key Account Manager plays a pivotal role in enhancing the customer experience and driving the adoption of platform services across strategic Lines of Business (LoBs).
This role is structured around three core pillars-Strategic, Operational, and Transversal-and requires a blend of business acumen, technical understanding, and strong stakeholder engagement.
Your main responsibilities :
- Strategic Engagement
- Establish and nurture strong relationships with key stakeholders across assigned Business Units.
- Understand LoB and segments business contexts, priorities, and organizational structures.
- Proactively manage communications and align platform initiatives with LoB strategies.
- Define and implement communication strategies and stakeholder engagement plans.
- Represent the voice of the customer within the EcoStruxure Platform team.
- Engagement closely with EcoStruxure Platform Product Managers and Engineering teams to ensure LoBs priorities are reflected in the backlogs and roadmaps.
- Operational Execution
- During the RUN phase: maintaining a fluid communication with the technical and business leaders to identify risks and work transversally across the organization to tackle them when appear.
- Maintain continuous dialogue with technical and business leaders to identify risks and opportunities.
- Ensure timely resolution of issues by working cross-functionally across the organization.
- Define and optimize internal processes, cadences, and communication flows related to customer activities.
- In close coordination with the Technical Onboarding leader: drive the adoption and onboarding of platform services within LoBs.
- Transversal Coordination
- Collaborate with other Key Account Managers to manage strategic accounts and share best practices.
- Lead or support transversal initiatives such as improving traceability, reporting tools, and customer satisfaction metrics.
- Orchestrate cross-functional efforts to deliver consistent and high-quality customer experiences.
- Contribute to knowledge sharing and internal enablement across the platform team.
Your profile :
- + 5 years of experience in strategic account management, technical project management, or customer success roles.
- Strong background in industrial IoT platforms, software solutions, or digital transformation.
- Demonstrated ability to lead through influence and manage complex stakeholder ecosystems.
- Previous experience in sales, business development, or customer-facing roles in a software environment is a plus.
- Excellent communications and presentations skills.
- Strong collaborator and team player.
We know skills and competencies show up in many ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.