DM Service Planner
3 days ago• Bangalore, India
Description - External
Demonstrate an advanced ability to problem solve, maintain professionalism and
call control with all customer/ASP concerns or issues. CAT Executive must also reflect the ability to properly notate
a customer's/ASP account when any contact is made. CAT Executive are also required to communicate with other
departments on behalf of customers/ASP to resolve customer issues, effectively communicate appropriate charges,
company policies, and/or procedures as determined at the time of the call.
Ability to communicate orally and in writing in a clear, professional and straightforward manner
Ability to multi task as well as handle multiple customer/ASP issues at a time
Ability to provide good time management
Ability to diffuse escalated customer situations through high level problem solving
Ability to communicate with all levels of management and company personnel
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Ability to use and understand all of the company software necessary for us to provide
World Class Customer Service
Ability to work independently and follow directions related to your job with little follow-up by your supervisor
Ability to ensure customers is receiving call backs and follows up as communicated by the customer service representative
Express a positive, professional, and upbeat attitude when speaking with customers/carriers
Providing the highest levels of customer service as it pertains to any consumer matters
Maintain the highest level of professionalism at all times
Adhere to all other company policies and procedures relating to customer accounts
Receive inbound calls from customers calling for the following:
Pick up time/day confirmation
Delivery time/day confirmation
Escalating any issues or concerns to the appropriate department or manager
What qualifications will make you successful for this role?
- (fill in - what are the qualifications that are required for this role? Also consider adjacent qualifications and experience. Emphasize how qualifications will support success: "Qualifications for Your Success" or "Key Qualifications for Thriving")
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
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36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Client-provided location(s): Bangalore, India
Job ID: Schneider_Electric-https://careers.se.com/jobs/97327?lang=en-us
Employment Type: OTHER
Posted: 2025-09-08T18:44:27
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion