What will you do?
- Manage CS&Q & CCC function for AAF Cluster
- Interact regularly with customers to better understand the expectations
- Represent the voice of customer and drive customer centric mindset within the cluster
- Influence the decision process of the entity to prioritize the customer requests
- Drive quality strategy of the entity in accordance with the Global Quality Strategy
- Drive the relevant quality programs to ensure continuous improvement in the process and services of the cluster
- Manage the QMS of the entity
- Implement SE Quality policy, define CSQ roles, targets and objectives at the cluster
- Consolidate Non-Quality Cost and drive improvement actions
- Implement company policy, define roles, targets and objectives
- Drive business/digital transformation in CCC
- Create an effective and efficient organization
- Develop revenue generation activities at zone level
- Contribute to knowledge development planning
- Evaluate and plan the resource needs based on service level agreements
- Responsible for budget reporting for CCC
- Coach and develop CS&Q talent. Identify potential talent outside the existing community and promote them as future leaders
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What skills and capabilities will make you successful?
- Leadership skills to influence and convince.
- Track record of customer-centric decision-making.
- Demonstrated ability to create shared vision, inspire collaboration, and drive change with momentum.
- Agility to execute on challenging constraints and to prioritize conflicting needs.
- Mobilization of indirect resources in a matrix organization while keeping diverse teams engaged.
- Willingness to own issues and solve problems.
- Ability to directly interact with customers and understand their challenges
Who will you report to?
- Customer Satisfaction and Quality Vice President - MEA
- Dotted line reporting to English Speaking Africa Cluster President
What qualifications will make you successful for this role?
- 10+ years in commercial organizations or customer-facing experience (Sales/Marketing/Services/Quality)
- Business acumen
- Strong background in customer strategy and process improvement
- Tech-savy in evolving technologies
- Fluent in English, both spoken and written (Arabic and French will be additional assets)
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
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You must submit an online application to be considered for any position with us. This position will be posted until filled.
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