Schneider's Purpose: To create IMPACT by empowering all to make the most of our energy and resources, bridging progress and sustainability. At Schneider, we call this Life Is On.
Our Mission: To be a trusted partner in sustainability and efficiency.
Our Renewed Purpose: Highlights our commitment to creating a lasting impact while maintaining our promise to make the most of our energy and resources, bridging progress and sustainability for all.
Responsibilities:
- Manage CS&Q & CCC function for AAF Cluster
- Interact regularly with customers to better understand the expectations
- Represent the voice of customer and drive customer centric mindset within the cluster
- Influence the decision process of the entity to prioritize the customer requests
- Drive quality strategy of the entity in accordance with the Global Quality Strategy
- Drive the relevant quality programs to ensure continuous improvement in the process and services of the cluster
- Manage the QMS of the entity
- Implement SE Quality policy, define CSQ roles, targets and objectives at the cluster
- Consolidate Non-Quality Cost and drive improvement actions
- Implement company policy, define roles, targets and objectives
- Drive business/digital transformation in CCC
- Create an effective and efficient organization
- Develop revenue generation activities at zone level
- Contribute to knowledge development planning
- Evaluate and plan the resource needs based on service level agreements
- Responsible for budget reporting for CCC
- Coach and develop CS&Q talent. Identify potential talent outside the existing community and promote them as future leaders
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Personal Competencies:
- Leadership skills to influence and convince.
- Track record of customer-centric decision-making.
- Demonstrated ability to create shared vision, inspire collaboration, and drive change with momentum.
- Agility to execute on challenging constraints and to prioritize conflicting needs.
- Mobilization of indirect resources in a matrix organization while keeping diverse teams engaged.
- Willingness to own issues and solve problems.
- Ability to directly interact with customers and understand their challenges.
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Qualifications
- 10+ years in commercial organizations or customer-facing experience (Sales/Marketing/Services/Quality)
- Business acumen
- Strong background in customer strategy and process improvement
- Tech-savy in evolving technologies
- Fluent in English, both spoken and written (Arabic and French will be additional assets)
- Reports to MEA CS&Q & CCC VP
- Dotted line reports to AAF Cluster CP
Why us?
At Schneider Electric, we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to use energy and efficiency to enable life, progress, and sustainability for all. Our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
We believe in empowering our team members to reach their full potential and foster a sense of ownership in their work.
We embrace inclusion as a fundamental value, ensuring every voice is heard and valued. We value differences and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.
If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.
Discover your Meaningful, Inclusive and Empowered career at Schneider Electric.
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Schedule: Full-time
Req: 009HHO