Digital Buildings Services Efficiency Program Leader

§ Legacy BMS IB transitions : Track Installed Base by deployment of Global tools such as IB Genius, Platforming tools, drive monetization by clear program to be deployment by Category Managers/Country

§ Work closely with Line of Business on Offers, tools, and sales enablement to support country operations in accelerating transitions

§ Monitor progress, country maturity, and drive good practices sharing

Leading KPIs

• Utilization % and Absorption/Chargeability Rate

• % EBO Modernization / transitions, Modernization growth

REQUIREMENTS

Working E xperience:

• Preferred University Master's degree (Engineering and/or Business)
• Master's degree in international business management (MBA) will be a plus
• Minimum 8 years in customer interfacing roles preferably in multi country role.
• Previous experience in Services especially in Services Tools/bfs/ServiceMax On site deployment, IB Intel and Salesforce is a strong plus.
• Strong knowledge of Key service operations KPIs, and actions needed to improve.
• Ability to understand, influence & convince customers and internal stakeholders in a complex, fast moving set up.
• Ability to manage multiple senior stakeholders in across Zone/Division and Countries with country and customer interest as a priority.
• Strong skills using Microsoft Office suite of applications (Excel, Word, Powerpoint)

Business Understanding :

• Strong on boarding will be provided on DE Offers and Services with key leaders.
• Service business models, processes, tools.
• Good Verbal and Written communication skills in English
• Ability to simulate estimation models to forecast and drive decisions.
• Analytical - critical reasoning and quantitative analysis skills a plus

Qualifications

AREAS OF RESPONSIBILITY

(Describe the nature, scope, level of improvements to new ideas, etc.)

LEVEL

*(Full, Partial, Supportive)

MEASUREMENT

(Quantitative or quality criteria to achieve responsibility)

1. Define & Lead Digital Energy Services Operation Efficiency Plan

• Lead Service Efficiency Execution, from assessment to performance outputs, with very strong customer satisfaction mindset.

• Assess potential efficiency savings along execution process (FSR and supporting Back-offices) and transform into actionable yearly plan to improve Utilization and Absorption

• Global: assess with global experts how both Digital technologies (FSR tools, RPA, tasks automation) and Process Transformations (e.g. regional hubs set up to synergize back-office tasks) can address major pain points; build business cases; coordinate overall efficiency roadmap

• Address key tools required: BFS, Dispatch tools, Work Orders/Timesheets/Utilisation Tracking

• Transform outputs into actionable action plans at country and global level and ensure their execution to drive business improvement.

• Define and implement relevant KPIs to drive Service Execution Performance

• Assess and address internal processes, tools, including guidelines for Utilization/Absorption and key external customer interaction "best in class" model and tools with a clear plan on current state and future state.

• Ensure each leading KPI's are easily actionable by Operations, connected to GM impact and enable early detection of possible risks.

• Drive the 'cost to serve' program (execution mix evolution: internal FSR/partner FSR/remote intervention): Achieve efficiency with Digital.

• Ensure clear alignment across key stakeholders: Division Leadership, SE Digital Tools and GFS Efficiency VP and their teams as well as Country Leaders

Full

Utilization Rate %

Chargeability / Absorption

Gross Margin Improvement

2. Installed Base Management

IB Tracking, Platforming:

• Legacy Installed Base Transitions, IB tracking with IB Genius

• Build and deploy clear approach, process, and tools to track Installed Base of Legacy BMS assets/sites/customers by Country.

• Tools: Leverage methodologies and tools build by Global Field Services organization and deploy in DBIBS in top 12 countries

• Collaborate with LoB to ensure Installed Base Catalogue is up to date, with a clear process to update catalogue and IB Database and dynamic update from Registration and Connection EBO AuM.

• Collect Country Sales Enablement, offer & technical needs in a structured manner to provide feedback to LoB.

Country Workshops with Category Managers:

• Act as a coach on key tools and processes: IB Intel, Platforming and Coverage Model

• Drive yearly IB platforming as per playbook, leverage group good practices and ensure clear Sales coverage is defined: Sales organization and Service Operation in the country to cover Strategic Accounts, MCTA, National Accounts, Branch led and long tail customers with Digital Sales

Sales Enablement, Coaching and Support:

• Build Sales enablement and coaching playbook: work closely with Category Managers and Line of business to support country organization to clearly understand transition/digital value proposition. Build playbooks and tools where necessary.

• Coach sales organization where necessary on creating account plans to deliver customer value.

Program Maturity:

• Build and deploy program maturity model from tools, processes, platforming, coverage, and sales growth on modernization across all countries. Tools and process for IB capture and management but not modernization.

• Document and share good practices.

• Follow up with Services Category leaders and publish maturity to drive execution in Country with appropriate challenge and support.

Full

Installed base Tracking.

Drive - Track, Renew & Upsell

Modernization/Transitions Pipeline and Orders Growth. Country Maturity

Schedule: Full-time
Req: 009G76