We are looking for a dedicated and proactive Customer Service Representative to join our team, in Ukkel, Brussels. As a customer service representative, you will assist clients with their inquiries, gather detailed information about their requests, and ensure they receive accurate and timely responses.
Key Responsibilities:
- Client Assistance: Provide support to clients by addressing their inquiries and resolving issues. Ensure a positive customer experience by offering helpful and continuous service.
- Client Communication: Initiate calls to clients to gather more detailed information about their requests. Maintain clear and professional communication with clients to better understand their needs.
- Internal Coordination: Identify and connect with the appropriate person or team within the company to address client inquiries beyond the scope of the customer service representative. Act as a liaison between clients and internal departments to facilitate effective communication and resolution.
- Collaboration: Work closely with other departments to improve collaboration and enhance the overall customer service experience. Participate in team meetings and contribute to the development of strategies to improve customer satisfaction.
- Follow-Up: Ensure that all client inquiries receive a response and are resolved in a timely manner. Monitor and track the status of client requests to ensure they are addressed promptly.
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Qualifications:
- 0-5 years of experience in similar roles
- Excellent verbal and written communication skills
- Proficiency in Dutch, French, and English, both orally and in writing
- Strong problem-solving abilities and attention to detail
- Strong analytical skills
- Ability to work independently and as part of a team
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
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36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.