Customer Satisfaction & Quality Manager
Schneider Electri c creates connected technologies that reshape industries, transform cities and enrich lives. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Schneider's purpose is to empower all to make the most of our energy and resources , bridging progress and sustainability for all: https://www.youtube.com/watch?v=VbldHPFltQQ
We believe that great people and partners make Schneider Electric a great company and that our commitment to Innovation, Diversity, and Sustainability ensures that Life Is On everywhere, for everyone, and at every moment.
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We are seeking a proactive and results-driven Quality Manager to lead our quality initiatives and drive continuous improvement across the plant. This role is critical in ensuring customer satisfaction, operational excellence, and alignment with Schneider Electric's global quality standards.
Key Responsibilities:
- Oversee Customer Satisfaction & Quality (CS&Q) activities within the plant.
- Lead and manage the quality team in alignment with the Schneider Performance System (SPS).
- Act as the voice of the customer, regularly engaging with clients to understand their expectations and concerns.
- Promote a customer-centric culture by influencing decision-making processes to prioritize customer needs.
- Define, implement, and manage action plans aimed at improving customer satisfaction and achieving quality objectives.
- Champion Quality Excellence across the supply chain by deploying relevant programs and methodologies for continuous improvement.
- Monitor and consolidate Non-Quality Costs, driving corrective and preventive actions.
- Escalate critical quality issues to management as needed.
- Ensure the implementation of Schneider Electric's quality policies, directives, and global standards within the entity.
- Maintain and continuously improve the Quality Management System (QMS).
- Lead people management efforts including goal setting, performance reviews, competency development, recognition, engagement, and well-being.
- Demonstrate pragmatism and the ability to define strategic roadmaps for addressing key challenges within the plant.
- Exhibit strong communication and synthesis skills to effectively collaborate with internal and external stakeholders.
- Be a proactive, results-oriented leader who drives initiatives with energy and accountability.
Competencies:
- CI / LEAN6SIGMA knowledge (Green Belt level+)
- 8D working knowledge (5WHYs, Fishbone)
- xFMEA practical knowledge
- APQP working knowledge.
Expectations:
- BSc/MSc degree in Engineering,
- At least 3 years of experience in leadership position
- Leadership / people management skills
- Project management experience
- Fluent English
- Working knowledge of Microsoft Office Suite
Why Schneider Electric?
As a proudly people-oriented company, you'll find a dynamic and personal environment and attractive development opportunities here . Our flexible working models guarantee work-life balance, fostering personal growth, performance, and collaboration. We continuously create an inclusive, respectful, and cooperative environment , together we dare to innovate and bring our bold ideas to life.
See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY
You know about us, so let us learn about you! Apply today!
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.