CS&Q Cluster Manager

Your Role:

Reporting to the CS&Q and Safety Vice President, your mission will be :

• Leads and coordinates all quality and customer satisfaction actions across a multi-country and multi-entity scope
• Drives high-stakes actions with respect to customer satisfaction, thus having a significant economic and business impact.
• Is responsible for the quality and customer satisfaction indicators under their charge.

Your missions :

Drive Customer Satisfaction in the Cluster

• Manage customer cases safety issues and customer major issues with plant CS&Q.
• Connect with different Front offices to manage different escalated customer cases.
• Review Plants manufacturing defects and verify action plans /effectiveness.
• Investigate significant quality failures per plant to identify action plans / effectiveness.
• Connect with different Plant heads to drive customer hot cases / quality deviations.
• Attend With Zone VPs, Plants Quarterly business reviews , Challenge plants different performance , reward good practices.
• Review different ISO/External /Internal audits gaps/ Actions/ follow closure/ effectiveness

Drive Quality and Process Robustness

• pFMEA Coverage
• RPN Reduction and S&R Risk elimination
• Quality Basics Deployment
• CoPQ reporting / NQC reduction
• Review Supplier issues including PPAP, SAP & Critical parts
• Plan and support CAPEX for CS&Q
• Conduct Kaikaku events in plants
• End to End Traceability & QR Code

Continuous Improvement Process with Plants

• Execute / review Kaizen CI projects with plants during visits.
• Review list CI projects / Outcomes with different plants.
• Schneider Performance System assessment
• Digital tools, Data Analytics

Animate and Train Plant CS&Q resources

• Review CS&Q teams organization / Roles per plant to ensure proper resources in place.
• Certify different plants 8D resources, PFMEA resources, and Schneider Performance System Core part.
• Target setting, Succession, Target Achievement and recruitment of Plant CSQ resources.

Drive with LOB Different plants offers performance

• Identify offer quality targets with LOB per plant per year.
• Review Line process audits, actions with different plants.
• Coordinate with LOB improvement needed actions to improve different offers Quality performance.
• Identify different offers surveillance test by LOB/ By Plant and follow the execution.
• Follow up on failing surveillance test failures , identify impact on customers/ markets / Follow on Actions.

Follow up on different customer touch points within FO process

• Review tendering / engineering touch points gaps per plant & Actions.
• Ensuring Technical Antenna connection with different Plant team to enhance offer robustness.
• Review with Plants Antenna product improvements Quality cases.

Alignment with Corporate Quality

• Developing with Corporate CS&Q new SPS standards for manufacturing New Quality fundamentals over the past year.
• Developing with corporate CS&Q Industrial Transfers new process.
• Part of team planning Corporate CS&Q strategy for projects and services different BUs.
• Review with Corporate CS&Q team Quality fundamentals best practices by different Plants all over the world and share.
• Review with corporate Quality different drafted Global Quality directives, propose changes.

Your Profile:

• A minimum of 5 years of experience in Quality within industrial and technical environement in companies with a high level of automation.
• Quality or technical engineering diploma.
• Technical experience required.
• Proven experience in hierarchical management.

Your Skills:

• Mastery of industrial processes
• Mastery of quality methods and tools
• Being proactive
• Collaborate in an international and multicultural context.
• Ability to arbitrate and make decisions.
• Rigorous and good analytical skills.
• Ability to manage complex topics in a multi-country and multi-entity context.
• Ability to influence and convince.
• Fluent in English and french.

The position is based in Grenoble with the possibility of travel.

We offer you:

Our offer includes an attractive remuneration package and much more.

If you join Schneider Electric, here's an idea of what we can offer you to make your experience the best it can be :

• A competitive salary, an individual bonus as well as profit-sharing and incentive bonuses to reward everyone's efforts
• A range of social benefits to make life easier: CSEs with rich catalogs, a mutual insurance plan that meets all needs, savings and retirement plans with matching contributions, an advantageous shareholding program.
• Professional development through training, internal mobility and promotion (local and international), skills sharing, etc.
• An induction program from day one to give you the keys to success at Schneider Electric within a culture that promotes diversity, professional fulfillment and inclusion.
• A balance between private and professional life thanks to our Quality of Working Life agreements, support for parenthood...

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.