ASCO PCS Mod's Order Management

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

Great people make Schneider Electric a great company

The ASCO PCS Mod's Order Manager (herein referred to as POM ) manages the end to end "Customer" experience as it relates to ASCO PCS Mod projects to ensure on-time completion and the highest level of satisfaction. (the term "Customer" referring to our internal ASCO Service Sales & Execution teams, as this is not an end-customer facing position)

This position will act as the primary point of contact for our "Customers" and is responsible for initiating, planning, executing, controlling and ultimately closing "Customer" interactions throughout the projects. The POM is further responsible for working directly with the North Haven, CT Mod's factory and/or outside vendors to facilitate any expediting, changes to BOM's, drawings, and seeking alternative ways to secure necessary items on a per-order basis to satisfy any specific delivery requirements. The POM will also be responsible for maintaining a database of all open projects that our "Customer's" can access via Tableau real-time to see the current status of any open project.

The POM will work closely with all PCS MOD's End to End teams to ensure that orders are processed accurately,

What will you do?

To perform this job successfully, you must be able to satisfactorily perform each of these duties:

• Acts as a champion on the MOD's team, providing guidance and teaching other team members skills within our business systems and our processes and procedures so they may become more efficient and ultimately help ensure accurate end to end mod project execution.
• Leader in backlog management; may be responsible to lead backlog meetings. Leverages strong organizational and project management skills to manage backlog efficiently.
• Proactively look for opportunities to improve processes and escalate issues that need to be reviewed; make suggestions for improvements in a positive, solution-oriented approach.
• Work within the ASCO business systems (JDEdwards, Clearview) and the Schneider North Haven, CT business systems (Smartsheets, SMS and S4H) to assist with order entry, order management and invoicing responsibilities where/when necessary.
• Actively monitor costs throughout the projects. Take initiative to question overages and schedule discussion meetings when warranted. Escalate issues to the ASCO MOD's Execution Leader, Service, Sales, Project Management and Engineering Managers for costs and/or work that does not appear to be valid or within the sold SOP or approved cost guidelines.
• Elicit regular feedback from "Customers" with the goal of maintaining solid relationships . Develop and maintain a fundamental knowledge and understanding of ASCO products, processes and terminology to effectively communicate with "Customers" regarding these aspects of our business.
• Receive, manage and review all order handoffs from the Inside Sales and Order Entry teams.
• Assign project priorities and ensure job materials have been ordered, tracked and received. Ensure proper labor and resources are scheduled for each job.
• Serve as the primary contact and liaison between our internal "Customers". Communicate schedule conflicts, delays, or changes with the appropriate service and sales staff.
• Manage Clearview Service Orders from beginning to end of process including final order close out.
• Be prepared and actively participate in weekly operational meetings to discuss:
  • project issues
  • status of backlog
  • forecasting
  • Work in Progress (WIP)

What qualifications will make you successful for this role?

• Bachelor's degree in a related field or minimum 5 years applicable experience.
• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of basic accounting or financial principles and methods.
• Ability to review and understand ASCO's quotes & BOM's.
• Fluent in the ASCO Business systems (Clearview and JDEdwards) and ability to work within the Schneider systems (Smartsheets, S4H and SMS)
• Some Project Management experience is preferred.
• Professional experience in customer service.

Key Competencies:

• Solution oriented - will offer solutions about how to best resolve issues or make adjustments in the process to improve.
• Highly collaborative - shares best practices across the team and helps other team members to be successful.
• Takes ownership proactively and maintains a positive approach, looks for ways to improve the team and product line.
• Basic knowledge of the ASCO PCS product line is required.
• Extremely effective in leveraging knowledge of those around them to effectively manage the end to end process with the "customer"

• Leads by example; exhibits strengths in our Core Values.
• Team player who is adept at planning, organizing and detail-oriented.
• Strong written/verbal communication skills, and most importantly, candidate should be highly organized.
• Ability to gather and analyze data.

Our values define our company. Who we are, our customer approach, how we do business, what it's like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues; we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change.

We seek out and reward people for being straightforward, open, passionate, effective, and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are a real value for the company. We're looking for people with a passion for success - on the job and beyond.

At Schneider Electric, because we value our employees, we offer a competitive benefits package that includes medical, dental and vision, matching 401(k), training and development opportunities and much more. Join Schneider Electric and together, let's make the most of your energy.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.