Director of Digital Fraud Risk
Country: United States of America
The Director of Fraud Risk is responsible for leading sound risk management through data driven decisions. As Santander continues to grow in the online banking space, ensuring an amazing customer experience is delivered while managing digital fraud risk is key. They will lead a team of fraud risk professionals focused on the prevention, detection, recovery and resolution of risks emanating from online banking.
- Ensures adherence to the policies and procedures established by the company.
- Manages policy, standard definition and monitoring of policy, standard implementation, ensuring harmonization and consistency of risk policies.
- Monitors and manages risk/exposure and compliance with the company's policies.
- Identifies, manages and reports on the company's risk areas, with a focus on online banking. Evaluates the adequacy and effectiveness of data, document retention, and monitors systems.
- Fraud risk rules and strategies aimed at reducing fraud losses and avoiding future threats
- Ensuring a robust set of standards and policy exist which depict key risks of processing online bank transactions and the controls necessary to be successful
- Perform fraud risk assessments on both function and processes existing within the Line of Business
- Developing adhoc data, reporting and analytics which will not only detect fraud but also clearly depict risk compared to appetite
- Recommend, develop and implement risk capabilities necessary to effectively mitigate fraud
- Analyzes various types of fraud as well as reviews fraud strategies, evaluates fraud trends, explains fraud losses, identifies and assists with the closure of gaps and related deliverables
- Executes and manages the development of procedures, ongoing maintenance of controls, mitigation plans, testing, and risk assessments
- Builds relationships with internal and external business partners and industry peers to facilitate information-sharing opportunities and identification of best practices in regards to fraud risk
- Performs fraud risk assessments to be in compliance with the risk framework requirements
- Oversees data models to support business unit analytics and performance management
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Qualifications:
- Education: Bachelor's Degree in Business, Finance, Management or related field or equivalent work experience:
- Work Experience: 9+ Years Risk Management/Controls Experience in digital / online banking
- Strong risk management principles, methodologies and tools, governance principles and activity preferably in a financial services technology environment
- Strong knowledge of workflow/processes and risks/controls, including: origination, underwriting, servicing, and collections/workout
- Advanced risk, process, and control validation and/or assessment skills
- Ability to direct, train and guide peers, subordinates and management
- Ability to handle conflict resolution with other groups to ensure appropriate accounting guidance is followed
- Ability to adjust to new developments/changing circumstances
- Ability to convey a sense of urgency and drive issues/projects to closure
- Ability to effectively interact with the market, executive management and vendors
- Ability to adapt and adjust to multiple demands and competing priorities
- Excellent written and oral communication skills
- Excellent analytical, organizational and project management skills
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
For New York City Based Applicants: The base annual salary range for this position is $150,000 to $200,000. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Bachelor of Science (BS) English
Primary Location: Boston, MA, REMOTE - Massachusetts
Other Locations: Massachusetts-Boston,Texas-Austin,New Jersey-Trenton,New York-Albany,Florida-Tallahassee,Pennsylvania-Harrisburg,Rhode Island-Providence
Organization: Santander Holdings USA, Inc.
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO