Role and Responsibilities

Key Responsibilities
• Fulfill day-to-day functions of the payroll service team including but not limited to: Kronos timecard maintenance, Workday HRIS data integrity, accurate payroll process management via UltiPro, time accrual management and auditing of data sets between various payroll source systems
• Review wage and tax calculations to ensure Samsung company representatives utilize appropriate processing procedures within federal, state and local compliance regulations
• Determine and gather data to evaluate adherence to SLAs while providing on-going research, resolution, product support and a superior customer experience to workers, HR, accounting, retirement program and benefits administrators, as well as payroll and timekeeping vendors
• Act as the Level 3 Customer Experience team for payroll related inquiries submitted via Service Request ticketing system, phone and other various channels
• Gather and analyze metrics to determine areas to focus improvement efforts, and assist/drive improvement efforts
• Calculate leave of absence payments, retro payments, prorated payments and compare against payroll data
• Mentor payroll analysts and employee support center representatives to elevate fundamental payroll knowledge
• Review inquiries and determine/collect data will provide answers to those inquiries
• Analyze payroll data to compare against historical trends and standard amounts to ensure accuracy and completeness
• Lead various project initiatives and influence results including collection of user requirements for system enhancements and solutions
• Deliver business performance reviews and educational presentations to various audiences from front line employees to senior leadership
• Sustain periodic and cumulative audit processes for monthly, quarterly and annual activities
• Other duties as assigned

Key Results Areas
• Support Payroll Accuracy SLA at or above current SSC requirements
• Support payroll team Service Request Ticket resolution SLA at or above current SSC requirements
• Ensure key quality control activities are completed according to established schedule and guidelines
• Support team projects and continuous improvement initiatives

Skills and Qualifications

Skills and Qualifications:

• Bachelor's degree preferred or 5+ years of US work experience in a payroll role, preferably in a 3rd party payroll or shared service environment
• 4+ years in customer service related field and ability to demonstrate strong customer relationship skills
• Experience with top tier payroll and HRIS systems (UltiPro, Kronos, Workday or similar)
• Ability to troubleshoot and resolve requests using pre-defined and creative solutions
• Expertly interpret, create and present a variety of instructions furnished in written, oral, and diagram or schedule form
• Produce measurable results in a collaborative team environment as well as independently to manage time and priorities while achieving defined personal and team goals
• Payroll audit, control, quality assurance and/or tax management experience
• Payroll accounting experience including GL posting, accruals and reconciliation of payroll expenses
• Demonstrate intermediate knowledge of Microsoft Office Products, specifically Excel, Word and PowerPoint
• APA Fundamental Payroll Certificate (FPC) or Certified Payroll Professional (CPP) designations preferred

• Role will be a hybrid schedule, in office Tuesday, Wednesday, and Thursday at 1100 Klein Rd., Plano, TX.

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