Program Manager - Partner Operations and Experience

About the role:

Samsara has several Strategic Partner programs that have the potential to drive significant growth for the company. These include Insurance, Resale, Referral, Installation, and Technology Integration Partners.

As Sr. Program Manager, Partner Operations & Experience, you will be responsible for building and managing Samsara’s Partner Portal roadmap and leading operational projects focused on optimizing partner experience.

This is an entrepreneurial role that requires strong cross-functional skills to identify key areas of opportunity, prioritize requirements, and operationalize programs. The role has strong potential for growth along with our partner programs.

This is a remote position open to candidates residing in the US.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customer's value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will: 

Strategic Program Management:

• Act as a subject matter expert in Partner tools & processes, specifically owning Samsara’s Partner Portal and driving the portal’s long-term roadmap.
• Continuously research and keep up-to-speed with partner industry best practices and tools to advise on and inform the partner roadmap.
• Identify & prioritize internal infrastructure improvement projects for ease of doing business with Samsara partners globally.
• Drive quarterly and annual planning cycles related to Partner tools, process and system requirements to unlock increased value and productivity. 
• Lead partner requirements within company-wide strategic priority projects. 
• Together with Partner, Growth, and GTM Systems leadership, define short, medium & long-term operational goals.

Process & System Improvements:

• Independently lead projects to develop and enhance Partner operations.
• Define and streamline processes for Samsara partners globally.
• Gather system requirements, prioritize across teams, and work to build, test, and launch capabilities.
• Drive partner account management productivity enhancements through tool and process implementation.
• Collaborate with cross-functional teams, including Sales Operations and Customer Success, to integrate Partnerships into other relevant Samsara sales tools and processes.
• Bring tools and insights from greater Sales, Sales Operations, and Customer Success teams to the Partnerships to create comprehensive and collaborative experiences that best serve our partners and customers.
• Collaborate cross-functionally to ensure end-to-end change management is executed, ensuring Partner Account Managers, AEs, and Partners alike are set up for success.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 6+ years of combined sales operations, program management, or consulting experience.
• Previous hands-on experience building and working on Partner Portal and other channel tools.
• Experience gathering requirements, ideating, developing, testing, and proving value of programs.
• Experience being a thought leader with senior stakeholders, advising on best practices and actioning long-term strategic operational plans.
• Experience working cross-functionally with technical teams to design and build or improve business processes.
• Consistent track record of deploying internal and external facing programs and working with sales teams.
• Stellar analytical, written, and verbal communications skills.

An ideal candidate also has:

• Thorough understanding of how channel and alliances partnerships work.
• Experience working with SFDC Communities / SFDC PRM.
• Ability to translate complex concepts to technical and non-technical audiences.
• Comfort with accountability to multiple internal and external stakeholders, with ability to effectively prioritize between them.
• Sensitivity to sales cycle and ability to handle challenging customer situations.