Director, Product Operations

Strategic Program Management & Organizational Excellence

• Serve as strategic partner to the CPO, providing analytical insights, operational leverage, and execution leadership to drive product organization's strategic initiatives
• Collaborate with technical PMO in Engineering to ensure seamless coordination while maintaining clear ownership of product-side operations
• Design and implement scalable operational frameworks that enable the organization to operate with clarity, speed, and accountability
• Lead quarterly and annual planning processes to facilitate strategic alignment across all product lines with clear prioritization of initiatives
• Drive development and communication of product strategy throughout the organization, translating complex technical and business concepts for diverse audiences

Launch Planning & Cross-Functional Orchestration

• Own the product launch framework and process, coordinating across Product, Engineering, Marketing, Sales, and Customer Success to ensure flawless execution
• Lead war rooms for critical launches, serving as central command for cross-functional coordination and rapid decision-making
• Create feedback loops between launch outcomes and product strategy to ensure continuous improvement in launch effectiveness

Inter-Departmental Communication & Alignment

• Act as chief liaison between Product Organization and other departments, ensuring clear, consistent, and timely communication of product plans, changes, and outcomes
• Design and facilitate regular forums for cross-functional alignment including steering committees, business reviews, and strategic planning sessions
• Establish feedback mechanisms that bring market, customer, and operational insights back to product teams in actionable formats

Strategic Research & Vision Development

• Partner with CPO to develop and articulate product vision, translating strategic intent into operational reality
• Lead special projects and strategic initiatives that shape the future direction of the product organization
• Synthesize complex data from multiple sources to provide actionable insights for executive decision-making

Performance Management & Analytics

• Define and track key performance indicators across the product portfolio, creating visibility into product health, team performance, and strategic progress
• Build and maintain executive dashboards providing real-time insights into product metrics, operational efficiency, and business impact
• Lead operational reviews that assess performance, identify bottlenecks, and drive corrective actions

WHO YOU ARE

• 10+ years of experience in product operations, program management, or strategy consulting at high-growth technology companies
• Proven track record of driving operational transformation and scaling product organizations through rapid growth
• Direct experience working with C-level executives and board members as a trusted strategic advisor
• Deep understanding of modern product development methodologies including Agile, Lean, and continuous delivery practices
• Strategic thinking ability that connects big picture vision to operational details
• World-class program management skills for complex cross-functional initiatives with multiple stakeholders
• Exceptional written and verbal communication skills with ability to craft compelling narratives and influence without authority
• Strong quantitative and qualitative analysis skills to synthesize complex data into clear insights and recommendations
• Systems thinking approach to design and optimize complex operational frameworks that balance efficiency with flexibility
• Executive presence with confidence and credibility to represent the product organization in high-stakes situations
• Proficiency with modern product management tools (Jira, Productboard, Confluence, Miro, Slack) and data visualization platforms (Tableau, Looker, Databricks)
• Strong understanding of technical architecture, APIs, and system integrations
• MBA or advanced degree in relevant field (preferred)
• Experience in media/ad tech businesses (preferred)
• Background in management consulting, particularly in technology or operations practices (preferred)
• Experience with AI/ML products and understanding of data platform architectures (preferred)
• Track record of building product operations functions from scratch (preferred)
• Intellectual curiosity with growth mindset and passion for continuous learning
• High emotional intelligence with ability to navigate complex interpersonal dynamics
• Comfort with ambiguity and ability to bring structure to undefined problems
• Strong bias for action balanced with thoughtful analysis
• Natural collaborator who builds trust quickly and maintains strong relationships
• Self-awareness and humility combined with confidence to challenge the status quo

Client-provided location(s): New York, NY

Job ID: f05dc341-690e-4573-b5c0-9a81a040fd4b

Employment Type: OTHER

Posted: 2025-08-22T21:04:25