Training Administration & Operations Analyst

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Job Details

Do you thrive on challenging yourself, working as a team, learning, and achieving your goals? As a member of the Product Education Training Operations team, you will coordinate activities to ensure the successful delivery of our Expert-led trainings. Responsibilities include supporting multiple activities across Training Delivery Operations including but not limited to Training Class Logistics, Private Workshop Engagements, Instructor Support and additional operational tasks . We are looking for a high-energy, self-starter to join our team. Salesforce offers a fast-paced, innovative environment where you will be provided the tools, resources, and leadership to take your career to the next level!

In this role you will:

This role involves multifaceted operational support across various areas such as:

• Training Class Logistics:
  • Prepare for all upcoming trainings and provision necessary resources
  • Support various tasks such as creating Pre-release test orgs, Marketing Cloud orgs, and training certificates
• Private Workshop Engagements:
  • Monitor upcoming Private Workshop campaigns and handle customer communications
  • Support registrations, inquiries, and logistics for Private Workshops
  • Update customer point of contact regarding Private Workshop registrations
• Instructor Support:
  • Triage and resolve all instructor support cases
  • Assist instructors during training delivery and liaise with the Resourcing team
  • Create Instructor profiles in the Learning Management System (LMS)
• Additional Operational Tasks:
  • Manage and support Learning Credits redemption and troubleshooting, focusing on customer success
  • Support eLearning provisioning and troubleshooting
  • Adhoc tasks or projects supporting a smooth and efficient training delivery

MINIMUM REQUIREMENTS:

• Highly organized with excellent attention to detail
• Ability to clearly follow processes and procedures, and make decisions in a timely manner
• Strong customer service skills
• Strong multi-tasking skills and ability to prioritize workload to meet deadline and volume of requests
• Proficiency in cross-functional collaboration
• Ability to anticipate customer needs and apply understanding of customer needs to solve problems and drive outcomes.
• Results oriented
• Ability to transition between two or more activities
• Proficiency in critical thinking, planning and organizing, decision-making, adaptability, and communication

PREFERRED REQUIREMENTS:

• Software industry experience and knowledge
• Microsoft Excel, PowerPoint, and Word application expertise

At Salesforce, we strive to create an accessible and inclusive experience for all candidates.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form. Please note that Salesforce uses an automated employment decision tool to help our recruiters assess and evaluate candidates' resumes. If you do not want Salesforce to use this tool with your application, please submit a request via this form.

Equal Opportunity Statement.

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an equal employment opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Know your rights: workplace discrimination is illegal. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.