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Customer Success
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Salesforce Inc. seeks Technical Account Manager in Austin, TX:
Job Duties: Build strong cross-functional working relationships with Sales, Engineering, and Product Management. Identify revenue opportunities and party with the Account team to recommend paid services, licenses, training, and additional Tableau products to meet current needs and future growth. Conduct quarterly reporting and deployment reviews to spot trends, proactively identify potential issues, and offer tailored release recommendations to meet stability, performance, and new feature requirements. Prepare and deliver custom technical presentations and training internally, at customer sites and Tableau conferences. Offer best practice guidance and recommendations for optimum health and performance of the Tableau ecosystem. Provide escalation management on critical cases with Support, Sustaining Engineering, and Development to provide regular status updates to the customer. Develop an in-depth understanding of the customer's Tableau environment, business stakeholders, and their reporting and analytical needs.Telecommuting is an option. May be assigned to various, unanticipated worksites throughout the United States.
Minimum Requirements: Master's degree (or its foreign degree equivalent) in Computer Science, Information Technology Management, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in a related field.
A related technical degree required (Computer Science, Information Technology Management, Engineering (any field)).
Special Skill Requirements: (1) Tableau; (2) SQL; (3) Windows Server; (4) Linux; (5) Snowflake; (6) AWS Redshift; (7) Data Analytics; (8) Web Services; and (9) Oracle; (10) RestAPI; (11) Python; (12) customer relationship management; and (13) Networking. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. May be assigned to various, unanticipated worksites throughout the United States.
Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 22-116479. Salesforce is an Equal Opportunity & Affirmative Action Employer.
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