Sr. Software Engineer, Content experience

Sr. Software Engineer, Content Experience

Office hybrid in San Francisco or Seattle

Description

The Content Experience (CX) group is responsible for the authoring and maintenance of world-class product knowledge information for Salesforce's suite of products. From help topics to API references to Trailhead courses, hundreds of CX creators produce the best content in the industry, and they need world-class technical infrastructure to match, in order to deliver content at scale on a daily basis.

CX Technologies is the technical arm of the larger CX group, and we are looking for a Sr. Engineer to come on board and help us fulfill our vision of enabling frictionless, delightful experiences for all phases of the author and content lifecycles. Or, using words in simple terms, we want Salesforce writers and content to have the best lives ever, and we want your help to make that a reality.

This position is on our Content Platform scrum team, which delivers enterprise-class tools, services, and infrastructure that allow Salesforce content producers to create fun and engaging learning experiences for our customers. As a key engineering partner, you will be responsible for helping to architect, build, test, maintain, and expand the technical capabilities of our infrastructure using multiple technologies with a focus on DevOps and backend development. You will work on every part of our technology stack, including integration with other systems. You will collaborate in a dynamic environment with other engineers, product managers, technical program managers, and more to move our product vision forward, and have fun while doing it. This position is a great balance of working for a large, established company, while still getting the individual support you need for growing your personal and professional self. Lastly, you will need to understand the massive importance of building and maintaining authentic, positive relationships with your team members and stakeholders.

Required Skills

• 5+ years of professional DevOps and software development experience
• A solid understanding of data structures, algorithms, computer science fundamentals, design patterns, and object-oriented programming methodologies
• A solid understanding of professional software engineering best practices including code standards, reviews, SCM, CI/CD, build processes, and testing
• Experience with continuous integration (Git, Perforce) and continuous deployment (Jenkins, Spinnaker)
• Experience with containerization using Docker
• Experience with monitoring, alerting, and logging tools (Grafana, Prometheus, AWS CloudWatch, PagerDuty)
• Experience with at least one object-oriented programming language (Python, Java)
• Experience with MVC Frameworks like Java Spring
• Participate in the team's support rotation to address complex problems in real time and keep services operational and highly available
• Agile/Scrum/Lean development methodology experience
• A related technical degree required
• Excellent verbal, written, and emotional intelligence skills
• Excellent time-management skills
• A collaborative work style
• Able to work in a rapidly changing technical environment with shifting priorities
• Able to perform effectively with international teams

Preferred Skills

Prior experience with ...

• ... content-publishing systems in large-scale, global environments, with localization into multiple languages, and deployments of multiple formats to multiple end points
• ... private and public cloud architecture design, infrastructure, distributed systems, load balancing, networking, massive data storage, caching (CDN), and security
• ... analysis and debugging of customer-facing products
• ... content-authoring software, such as Oxygen
• ... structured content data formats such as DITA XML or Markdown
• ... IaaS offerings, such as AWS, GCP, or Azure
• ... web technologies such as HTML, CSS, JSON, and JavaScript
• ... managing systems with 24x7 availability

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $157,600 to $216,700.

For California-based roles, the base salary hiring range for this position is $172,000 to $236,500.