Sr. Manager, People Services Ops Readiness

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Job Category
Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Employee Success (ES) is made up of human resources (HR) professionals who come together to continue to build Salesforce with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to building out our organization with the Ohana style treatment. Whether we are recruiting the next great candidate for our company, building out new programs, or refining our current operations, Employee Success is passionate about the design, development and delivery of a world-class employee experience, which allows Salesforce to deliver a world-class customer experience in the market.As part of the ES People Operations team, as the Sr. Manager you'll lead our ES operational readiness efforts globally as we bring on new employees through mergers and acquisitions as well as expansion into new countries ensuring an amazing employee experience. You will be responsible for leading a global team responsible for partnering with our ES M&A team and ES CoE's to ensure our processes are in place to successfully harmonize the newest members to our Ohana. Additionally, you'll lead a variety of Employee Success programs as we continue to grow and develop with a focus on continuous improvement of processes & controls while ensuring a best in class employee experience.

• Provide program management expertise for ES People Services to ensure operational readiness at scale for the new employees harmonized via acquisition or new country entity.
• Work cross functionally with ES Centers of Expertise to plan the harmonization strategy for newly acquired employees ensuring compliance obligations are met.
• Build trusted relationships with key ES stakeholders, including legal and HR Compliance, to understand the objectives while partnering with subject matter experts to operationalize new or enhanced processes and programs while keeping effectiveness, efficiency and the employee experience in mind.
• Partner with ES M&A with any new acquisitions, understanding requirements, attending meetings while acting as a thought partner to develop a consistent and repeatable approach leveraging the full power of the global ES People Services team.
• Ensure a scalable solution by developing repeatable tools, templates, process documentation and communication plans.
• Ensure clear service level standards that define expectations and create accountability for delivering enhanced value through ES People Services.
• Own department performance and maintain continual internal and external reviews to ensure that all issues are resolved in accordance with company policies.
• Manage and motivate a global team, provide coaching and guidance to support team building and to ensure a culture of excellence, execution and accountability.
• Champion employee development to ensure the highest level of morale and productivity through proper coaching, employee development, communications, and challenging assignments.
• Direct operational delivery by establishing priorities with the leadership team and delegating work, and ensuring optimal allocation of resources across the team
• Serve as a point of escalation for significant operational issues and lead resolution
• Drive analysis to identify trends, find opportunities for both process improvement and enhancement of services

• 7 years experience in human resources including experience in shared services and/or HR operations role.
• Minimum of 5 years of prior leadership experience managing multiple teams.
• Prior experience utilizing Salesforce systems and tools desired
• Expertise in managing large, complex projects
• Demonstrated track record of developing effective relationships across all levels of the organization and with diverse internal customer groups
• Ability to lead major initiatives across a diverse, geographically dispersed, multicultural environment
• Collaborates with all stakeholders to identify risks and issues that may not be visible at the task level but impact the overall project or broader scope
• Excellent presentation, verbal and written communication skills; must be an articulate and persuasive communicator
• Experience partnering with stakeholders to design, build, and implement programs and processes to support business needs
• Demonstrated understanding of HR processes and technology platforms
• Proven track record of success in leading and developing leaders and high performing teams.
• A resilient focus on employee development through continuous coaching and feedback.
• Results-driven, solutions-oriented, and comfortable in a fast-paced environment with competing priorities