Solution Engineer - Service Cloud

As a Specialist Solution Engineer, also known as a "Pre-sales Consultant," you'll be a key player - a Solutions Advisor - in the sales cycle; delivering thought leadership and owning solutions to enhance our customers' experience. You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your combined technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure. You will be part of the Iberia Solution Engineering team and work in the area of Service Cloud covering mainly Portugal.

A successful candidate should bring both technical and pre sales skills that establish credibility and a confident presence, and assuring both internal and external stakeholders, customers, and Partners. Our team engages across the sales organisation to develop a ground-breaking vision using Salesforce technology solutions while overcoming technical objections within sophisticated sales campaigns while also driving enablement.

Responsibilities:
Lead discovery workshops and technical discussions with clients to gather customers' needs, identify key issues, and propose effective Service Cloud solutions.
Deliver product, technical, and security related responses on RFPs/RFIs
Build and present appealing demos of Salesforce Service Cloud products including solution concepts to key decision-makers to address their business issues and needs showing business value.
Keep up-to-date in technology trends and innovations, as well as Salesforce products and sales programmes, to acquire and maintain the knowledge vital to be really effective in this position
Lead the solution side of the sales cycle
Have a deep curiosity about growing your career and participating in our internal training programs and mentorship initiatives

Required Qualifications:
Good understanding of the Customer Service business, at least a basic understanding of Field Service business is highly valued
Understanding the business requirements of customers in Portugal, within multiple industries and translating/presenting those needs into a compelling vision and roadmap for our customers
Track record (5+ years) of solution engineering, consultancy, delivery or training success for a software solution organisation
Confirmed time management skills in a dynamic team environment
Inquisitive, practical and passionate about technology and sharing knowledge
Good at searching out information and experimenting, loves to concentrate on a particular topic and solving puzzles
Excellent communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences
Fluency in English and Portuguese. Spanish is a plus
Having existing Salesforce product knowledge and certifications is ideal, but not mandatory

Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Benefits & Perks

Check out our benefits site which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more

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