Software Engineering SMTS
Yesterday• Burlington, MA
San Francisco, CA
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Job Category
Software Engineering
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Join the Salesforce Commerce Performance Engineering team-an elite group focused on delivering blazing-fast, scalable commerce experiences across our platform. As a key member of the team, you'll specialize in Order Management System (OMS) performance, with additional opportunities to support performance efforts across Checkout, Payments, and other core product areas.
Our mission is to partner directly with engineering teams to embed performance into every phase of the development lifecycle-from design and development to release and monitoring. We're looking for engineers who not only identify performance issues but create the tests, metrics, and tools to prevent them.
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If you're passionate about optimizing large-scale distributed systems, collaborating across product teams, and building a performance-first culture-this role is for you.
What You'll Be Doing
- Serve as the performance lead for the Order Management product, advising on best practices and reviewing architecture and implementation for performance risks.
- Collaborate with engineering teams to design and implement meaningful performance tests, metrics, and dashboards that reflect real customer use cases.
- Develop automated performance benchmarks and release-over-release differential reports to help teams track regressions and optimizations.
- Partner with developers to identify and resolve performance bottlenecks, contributing fixes and guidance as needed.
- Drive creation of critical bug reports when regressions are identified, and support follow-through to resolution.
- Lead technical deep dives across backend services, data layers, and APIs to analyze latency, throughput, and system efficiency.
- Contribute to performance tooling, automation frameworks, and continuous performance integration pipelines.
- Champion a performance-first mindset across teams by embedding performance considerations into design and development processes.
Required Skills & Experience
- 5+ years of experience in performance engineering, backend development, or systems optimization.
- Deep expertise in Java/J2EE, microservices architecture, distributed systems, and cloud-native platforms.
- Strong understanding of data persistence layers, including SQL tuning, indexing strategies, and query optimization.
- Demonstrated success using load generation and profiling tools (e.g., JMeter, Gatling, YourKit, Java Flight Recorder, etc.).
- Skilled in identifying CPU/memory contention, latency issues, and code-level inefficiencies through deep diagnostics and tooling.
- Proficiency with at least one scripting language (e.g., Python, Ruby, Bash) and comfort building automation tools or CI integrations.
- Ability to interpret performance test data scientifically and articulate findings clearly to engineering and leadership audiences.
- Comfortable with O(n) complexity analysis, concurrency design, and debugging in production-like environments.
- Bachelor's degree in Computer Science or related technical field (or equivalent experience).
Preferred Qualifications
- Prior experience in order management, eCommerce platforms, or inventory systems.
- Familiarity with Salesforce Commerce Cloud or similar cloud-based commerce platforms.
- Experience with APM tools like New Relic, AppDynamics, or custom observability frameworks.
- Exposure to Kubernetes, Kafka, and container-based infrastructure.
- Experience working in short release cycles and Agile environments.
Why Salesforce?
At Salesforce, our engineers don't just build products-they shape the future of the customer experience. We offer a highly collaborative environment, exceptional career growth opportunities, and the chance to work on industry-defining platforms at scale.
Explore our Benefits Site to learn about our well-being reimbursement, generous parental leave, fertility benefits, and more.
Check out the Salesforce Engineering site to see what it's like to build at Salesforce
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
For California-based roles, the base salary hiring range for this position is $172,000 to $236,500.
For Massachusetts based roles, the base salary hiring range for this position is $157,600 to $216,700.
Client-provided location(s): Burlington, MA, San Francisco, CA
Job ID: Salesforce-JR307198
Employment Type: FULL_TIME
Posted: 2025-08-13T20:07:43
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Adoption Leave
- Return-to-Work Program
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- Company Outings
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Professional Coaching
- Work Visa Sponsorship
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program
Company Videos
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