Software Engineering Senior/Lead/Principal

Monitoring Cloud is seeking engineers to architect, implement, deliver and operate our monitoring & analytic services that run in the public cloud at massive scale.

Monitoring Cloud is an integral part of the Salesforce Infrastructure that provides key insights for all development teams to quickly detect and remediate incidents to ensure the highest availability of Salesforce products for our customers. This cloud owns the entire telemetry stack starting with the agents that emit, collect and ship telemetry to large-scale backend systems that store data and enable efficient and low-latency queries to provide valuable insights. We support all the key pillars of telemetry - metrics, logs, traces and events at massive scale. Our teams have built these services using a combination of open source technologies and home grown technologies, both of which were essential at Salesforce scale and this has been architected from the ground up to run efficiently in the public cloud.

We are looking to add engineers, with experience building and owning distributed services, who can step up and own big chunks of this vision on these projects. You'll be challenged to blend customer-centric principles, industry-changing innovation, and the reliable delivery of new technologies. You will work directly with engineering, product, and design, to create experiences that reinforce the Salesforce brand by delighting and wowing our customers with highly reliable and available services.

Responsibilities

Design, develop and deploy features to enhance large-scale observability services being built for Salesforce Work with engineering and product leadership to evolve the feature roadmap by showing creativity and innovation Demonstrate effective service ownership by monitoring your own service and taking proactive action during incidents Engage with customers and Product Managers (PMs) to deeply comprehend their requirements and concerns, swiftly addressing them with precision and efficacy. Champion efforts to reduce engineering toil and enhance team productivity by automating manual procedures and moving code to config Present your work at tech talks, cloud demos and conferences to show case the work and iterate using feedback

Required Skills/Experiences

• B.S/M.S. in Computer Sciences or equivalent field with 5+ years of software development experience
• Experience building highly scalable, available, and real-time data management services
• Deep understanding and experience building services on the public cloud (AWS, GCP, Azure, etc)
• Strong experience writing services/software in a Linux/UNIX environment in one or more of the following languages: Java, Python, Perl, Ruby, Go, Scala
• Comfortable in a fast-paced environment focused on delivering production code at a regular cadence using Agile techniques, tools, and methodologies.
• Excellent written and verbal communication that helps collaborate effectively and efficiently in distributed scrum teams.

Desired Skills/Experiences

• Expertise in building Big Data Services using open source technologies like Elastic Search, Flink, Logstash, Kakfa, MongoDB, Hadoop, Spark, Trino/Presto, Hive, Airflow, Splunk
• Experience working with CI/CD technologies (such as Spinnaker), Docker and Terraform
• Experience using SQL and/or NoSQL databases e.g. Oracle, Hbase etc
• Experience with Spring, gRPC, REST and the HTTP protocol

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $165,600 to $265,200.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.