Software Engineering LMTS/PMTS

Monitoring Cloud is seeking engineers to architect, implement, deliver and operate our monitoring & analytic services that run in the public cloud at massive scale.

Monitoring Cloud is an integral part of the Salesforce Infrastructure that provides key insights for all development teams to quickly detect and remediate incidents to ensure the highest availability of Salesforce products for our customers. This cloud owns the entire telemetry stack starting with the agents that emit, collect and ship telemetry to large-scale backend systems that store data and enable efficient and low-latency queries to provide valuable insights. We support all the key pillars of telemetry - metrics, logs, traces and events at massive scale. Our teams have built these services using a combination of open source technologies and home grown technologies, both of which were essential at Salesforce scale and this has been architected from the ground up to run efficiently in the public cloud.

We are looking to add engineers, with experience building and owning distributed services, who can step up and own big chunks of this vision on these projects. You'll be challenged to blend customer-centric principles, industry-changing innovation, and the reliable delivery of new technologies. You will work directly with engineering, product, and design, to create experiences that reinforce the Salesforce brand by delighting and wowing our customers with highly reliable and available services.

Responsibilities

• You will be pivotal in our mission to power the NextGen Observability Platform at Salesforce. Your work will serve as the backbone that enables critical use cases across the company.
• The solutions you design and implement will not only be essential but also highly adopted across the entire organization. Your work will have a significant impact on how Salesforce teams monitor, analyze, and make data-driven decisions, making you a driving force behind company-wide success.
• Work with engineers on the design, deployment, and continuous improvement of observability services (i.e., logging, monitoring, and alerting).
• Implement fault-tolerant systems and disaster recovery mechanisms, minimizing downtime and ensuring uninterrupted data access as well as identifying and eliminating bottlenecks, reducing latency, and improving query execution times, ensuring our observability platform runs at peak efficiency.
• Collaborate with cross-functional teams to drive innovation within our platform, optimize infrastructure resources, and reduce operational costs while maintaining high availability
• Serve as the expert for scaling, deploying, operating Apache Druid clusters for telemetry at Salesforce

Required Skills/Experiences

• B.S/M.S. in Computer Sciences or equivalent field.
• 6+ years backend software development experience
• Apache Druid expertise is a MUST
• Experience working on internals of large-scale distributed systems and databases such as Apache Druid, Hadoop, Spark, Presto, ElasticSearch
• Experience developing high concurrency, performance-oriented Java systems
• Deep knowledge of at least one of object oriented programming languages: Java, C++, Go, C#, Ruby, Scala, Python, Node.JS, or JavaScript
• Participate in the team's on-call rotation to address complex problems in real-time and keep services operational and highly available

Desired Skills/Experiences

• Experience with Agile development methodology
• Experience with Containers and orchestration services like Kubernetes, Docker etc.
• Experience with Spring, gRPC, REST and the HTTP protocol
• Proficiency in cloud platforms such as AWS, Azure, GCP, or similar

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $223,000 to $323,400.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.