Senior Success Guide
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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
What We Do
Our Customer Success team advises and guides a wide variety of customers, ensuring they launch our solution successfully, adopt it widely and continuously gain business value from our products and services. We serve as the trusted point of contact for Salesforce's strategic key customers across the customer lifecycle. Part coach, project manager, consultant and product specialist, our Success Guides work with customers through targeted-strategic engagements, to discover their business needs and challenges and then mentor them on the best ways to use Salesforce to solve them. Our goal is to deliver best practices and adoption guidance to customers and foster customer loyalty through high-quality interactions with a focus on training and education to drive production adoption and customer health.
What you will do
- Educate customers on features and functionality through 1:1 engagements, providing actionable recommendations to increase product adoption and customer health.
- Work closely with customers to understand the motivation, business drivers, strategic goals and desired business outcomes and provide the customized success path to help customers achieve their goals.
- Analyze qualitative and quantitative customer data to produce insights and create a clear POV that will improve the health of the customer, mitigate risk and increase adoption and consumption.
- Build positive relationships with both internal and external stakeholders to drive faster time to value for our customers.
- Conduct 1:M customer webinars or facilitate workshops with customers on best known practices.
- Contribute to the library of customer success assets (customer references, case studies) and thought leadership (methodology, point of view, white papers)
- Transform customers in passionate advocates who excel in our solutions.
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What you should have
- You are passionate about the future of work, and positively impacting the working lives of people in large organizations.
- This is a demanding role that requires strong leadership, committed priority management and ability to multi-task and perform effectively under pressure
- You are an excellent teammate who has a consistent record of excelling in fast-paced environments and taking initiative.
- Relevant work experience in customer-facing customer success, account management, strategic consulting, technical support or project management roles. SaaS experience preferred.
- You demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization.
- You display diplomacy, tact and poise under pressure when working through customer issues.
- You are fluent in written and verbal English and Korean.
- Relevant Salesforce or Slack certifications are preferred.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Adoption Leave
- Return-to-Work Program
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- Company Outings
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Professional Coaching
- Work Visa Sponsorship
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program
Company Videos
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