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Job Category
Customer Success
Job Details
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Our Field Service Professional Services team works across technology and business stakeholders to usher customers into the next phase of their business transformation journey and achieve innovative outcomes that craft the future.
As a Technical Consultant on our Field Services team, you will realize solutions for our customers by focusing on technical development & delivery for the customers and partners to solve critically meaningful business challenges using Salesforce's Field Service Platform (SFS). Salesforce FS product provides FSM solutions for a wide variety of customer verticals and ecosystem(s) like Telecom, Utilities, Oil & Gas, Manufacturing, Finance etc..
Technical Consultants (Developers) develop & deliver technical solutions to meet the customer's business and technical requirements. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.
Responsibilities
- Become a highly certified and recognized Salesforce expert
- Help clients consistently meet/exceed goals and metrics
- Contribute to customer success through front and backend solution development and release management
- Deliver high client satisfaction (CSAT)
- Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer's infrastructure.
- Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution.
- Identification and proactive management of risk areas and commitment to seeing an issue through to complete resolution.
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.
Requirements
- B.E./B.Tech/MCA in Computer Science Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role.
- 6-9 years of overall experience with a minimum of 2 years on the Salesforce platform.
- Highly beneficial to have any Salesforce.com product certifications prior to joining.
- Salesforce Admin
- Salesforce Service Cloud
- Salesforce Field Service
- Salesforce Platform Dev I
- Experience in designing & developing on Field Service implementations.
- Good experience in writing custom codes, components using APEX, LWC
- Ability to work independently and be a self-starter.
- Atleast 3+ years experience as a Developer in a mid to large-sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization.
- Experience with Waterfall and/or Agile implementation methodologies.
- Proven ability to analyze, design, and optimize business processes via technology and integration.
- Polished speaker with the ability to evangelize best practices at various levels within a large organization.
- A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
- Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.
- Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences.
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