Senior Manager, Solution Engineering - SMB UK & Ireland

We are looking for an outstanding Senior Manager to join our Solution Engineering team, focused on our SMB customer segment in the UK and Ireland. SMB is the engine room of Salesforce! Our Small and Medium Business (SMB) team is at the heart of the company's growth, operating in a dynamic, fast-paced environment where you'll see the impact of your work almost immediately.

You'll be a trusted advisor to a diverse range of customers across every industry in the UK and Ireland. The sales cycles are quicker, the challenges are varied, and the wins come thick and fast. You will directly witness how your solutions help small and medium-sized businesses transform and thrive.

While you'll focus on the UK & Ireland market, you're part of a much bigger picture. We pride ourselves on our collaborative spirit, actively sharing knowledge and best practices with our EMEA SE hub in Dublin and our colleagues across the AMER organization. If you thrive on energy, variety, and seeing rapid, tangible results, you'll feel right at home.

Your Impact as a Senior Solution Engineering Manager
As a Senior Solution Engineering Manager at Salesforce, you're the visionary leader who empowers a team of exceptional Solution Engineers to achieve their fullest potential. You're not just a manager; you're a mentor, guiding your team to not only meet but exceed business objectives by fostering a deep understanding of our strategic vision. You'll bring exceptional leadership, communication, strategic, analytical, and consulting skills to the table.

What You'll Do
In this role, you'll be instrumental in shaping the success of our sales organization and the professional growth of your team. You'll be the driving force behind:

Elevating Sales Partnerships: You'll be a key partner to our sales stakeholders, collaborating closely to understand their needs and develop innovative solution strategies that directly contribute to revenue growth and customer satisfaction. This includes supporting enterprise deals and helping us sign new logos across the SMB segment in the UK and Ireland.

Nurturing Solution Talent: You'll champion the development of your Solution Engineers, providing them with the guidance, resources, and opportunities they need to hone their technical expertise, refine their presentation skills, and become trusted advisors to our customers. You'll manage and grow the Solution Engineering team, ensuring we continue to hire and retain top talent in the market.

Driving Creative Customer Engagement: You'll think outside the box to support our customers throughout their entire lifecycle. This includes everything from leading engaging market events and workshops that showcase the power of Salesforce, to crafting bespoke solutions that address complex business challenges. You'll build and nurture C-level relationships across key accounts to solidify our partnership and commitment to the customer, and drive deep Customer Engagement by influencing their broader IT strategy.

Shaping Go-to-Market Strategy: You'll play a crucial role in defining and executing the regional UK & Ireland SMB go-to-market strategy, ensuring your team is aligned with our business priorities and equipped to deliver compelling value propositions. You'll work closely with the Sales organization to develop and execute growth plans to drive our strategic vision.

Embodying Flexible Leadership: You'll demonstrate adaptable behaviors, thriving in a dynamic environment and readily adjusting your approach to meet evolving business needs and market demands. You'll focus on innovation, ensuring the team is constantly innovating in their approach to solution selling, and act as a transformational thinker and leader, taking the business to the next level through disruptive thinking and innovation.

People and Organizational Leadership: You'll hire world-class talent and manage performance to ensure career growth opportunities and effective succession planning. You'll also embody Salesforce values and provide exemplary leadership at all times.

Who You Are
We are seeking a candidate who embodies Salesforce's core values: Trust, Customer Success, Innovation, and Equality. You're a leader who inspires confidence, prioritizes the success of our customers, fosters a culture of continuous improvement, and champions diversity and inclusion in all that you do.

Attributes for Success
As the Senior Solution Engineering Manager for UK&I SMB, you'll possess:

• Exceptional Leadership & Communication: Your ability to inspire, motivate, and clearly articulate vision will be paramount in leading a high-performing team.
• Strategic Acumen: You're a visionary who can translate broad business objectives into actionable strategies for your team and our customers.
• Analytical Prowess: You use data and insights to inform your decisions, understand market trends, and drive continuous improvement.
• Consulting Mindset: You excel at understanding complex business challenges and guiding customers towards impactful Salesforce solutions.
• Unwavering Customer Focus: You inherently understand that our customers' success is our success, and you're dedicated to their long-term partnership with Salesforce.
• Deep Understanding of the SMB Landscape: You appreciate the unique dynamics, speed, and diverse needs of small and medium businesses in the UK and Ireland.
• Collaborative Spirit: You thrive in a team environment, sharing knowledge and working seamlessly with sales and other cross-functional teams.

Your Track Record and Experience
You'll have a proven history of success in areas critical to this role, including:

• Internal and External Stakeholder Management: You're adept at navigating complex organizational structures and building strong, collaborative relationships with both internal teams and external customers.
• C-Level Relationships and Revenue Translation: You possess the ability to cultivate deep relationships with C-level executives and skillfully translate these into tangible revenue growth.
• Transformational Thinking and Leadership: You have a demonstrated ability to drive disruptive thinking and innovation, consistently taking businesses to the next level.
• People and Organizational Leadership: You have a strong track record of building, nurturing, and developing high-performing teams, fostering a culture of excellence and continuous improvement.
• Passion for Technology and Innovation: You are a proven "forward thinker" with a genuine enthusiasm for leveraging technology to solve business problems.
• Sales-Oriented Pre-Sales/Sales Leadership: You have broad-based pre-sales, sales leadership, or consulting experience with a track record of growing a footprint in a region.
• Deep C-Level Executive Relationships: You've successfully built strong relationships with C-level executives at leading companies and have a track record of selling solutions at this level.
• Building High-Performing Organizations: You've demonstrated success in building a pre-sales, sales, or consulting organization with a clear "will to win" and a commitment to continuous improvement.
• Consistent Revenue Delivery and Forecasting: You have a track record of consistently delivering on revenue targets, producing accurate forecasts, while maintaining a strong focus on team development and growth.
• Team Development and Reshaping: You possess the ability to evaluate and develop existing teams, reshaping them as necessary, while consistently mentoring and inspiring individuals.
• Strong Cloud Computing Understanding: You have a deep understanding of Cloud Computing and its practical business benefits.
• Exceptional Communication and Presentation Skills: You can quickly grasp and distinctly explain complex technological and business concepts to diverse audiences.
• Business Process Acumen: You have a strong understanding of business processes and their effective implementation into enterprise applications.

Are you ready to lead, inspire, and drive significant impact within our dynamic UK and Ireland SMB team?

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