Senior Manager, Software Engineering - Heroku Runtime

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Job Category
Software Engineering

Job Details

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The Heroku Runtime team is responsible for creating, maintaining, observing, and operating our customer's workloads. Runtime Teams are responsible for systems that...

• Schedule customer workloads on Heroku Dynos
• Route HTTP/S requests to our customer's workloads, and manage DNS/SSL certs/etc. to support this
• Send logs/metrics from customer's workloads and internal systems to aggregation/storage

For this role, you will need to know how to create strong relationships with your engineering teams, align priorities with your organization and with Product Management, establish shared context and resources, create effective boundaries, and let creativity flourish. You should be comfortable and skilled at ensuring the everyday well-being and effectiveness of your team and its members. You will know when to stay out of the way and when to intervene in the best interest of your team and the company. You look to create structure within your team to ensure their effort remains consistent and sustainable.

We are looking for engineering managers who:

• Clearly articulate vision and provide direction
• Are able to manage a distributed team of engineers effectively
• Care about quality and maintainability of systems we build and operate
• Eliminate ambiguity and drive the team towards concrete actions
• Pay close attention to the health and well-being of team members
• Create opportunities for career growth and leadership in your team
• Consistently look for opportunities for team improvement and self-improvement
• Communicate effectively with customers, team members, across team boundaries, Product Management partners
• Enjoy working with Product Management to conceive creative solutions to tough problems

Key Responsibilities

Management responsibility for Heroku Runtime, including:

• Plan, organize, lead, and oversee engineering workstreams toward high-quality, on-time delivery
• Cultivating and maintaining psychological safety within your team
• Aligning team goals with departmental and company goals
• Act as the agile scrum coach for your team
• People management (hiring, onboarding, job satisfaction, professional development, etc.)
• Project management (tools, process, methodologies, resolving blockage, etc.)
• Understanding our customer's needs in partnership with full-time product managers
• Participate in the manager on-call rotation to support our Engineers during incidents

Key Qualifications & Experience

• 3+ years of experience managing back-end/distributed-systems software engineering teams
• 1+ years experience managing distributed teams
• Ability to communicate effectively with team members who may be remote or local, from diverse cultural backgrounds, about a range of technical and organizational subjects
• Ability to work effectively with peer managers throughout the organization to agree and achieve shared goals
• Ability to manage in a technical environment (software engineering or systems infrastructure background preferred)
• Must deeply understand the needs of software engineers, both as team members and as customers
• A related technical degree required

Helpful Prior Experience

• Experience implementing or managing teams responsible for running a Platform as a Service, including containerized applications using Kubernetes, Docker, LXC, etc.
• Experience implementing or managing a team responsible for operating a web-scale platform using AWS
• Experience as an engineer operating complex systems or managing teams with operational responsibilities
• Experience participating in and/or managing an on-call rotation

This role offers global flexibility-you can work from a Salesforce office or remotely (United States only). It is a multi-functional role that requires building alignment and communication with several engineering and business operational organizations. You will be required to be operationally excellent while delivering innovative features on complex distributed systems.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $184,000 to $253,000.

For California-based roles, the base salary hiring range for this position is $200,800 to $276,100.

For New Jersey based roles, the base salary hiring range for this position is $184,000 to $253,000.

Client-provided location(s): Flexible / Remote

Job ID: Salesforce-JR307234

Employment Type: FULL_TIME

Posted: 2025-09-11T20:13:04