Senior Manager, Salesforce Project Management

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Job Category
Customer Success

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

• Job Details:
  
  As a Project Manager, your work will cut across areas of judicious planning, operational excellence, governance, and capability improvement. As the Project Manager, you will help in implementing Global business vision and strategy, This position requires big-picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills.
  
  Willing to work in a multi-stakeholder 24/7 work environment
  
  Key Responsibilities:
  
  
  • Lead programs by staying aligned on program scope, and release planning, as well as aligning one or more teams on vision, and business goals, creating program structure, and securing cross-functional alignment.
  • Drive teams through the software engineering experience using Agile, demonstrating analytical and technical skills.
  • Drive Steering Committee meetings with program key partners to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.
  • Develop strong partnerships with key functional partners to drive focus on business goals. Be a trusted partner for executive management to ensure program success.
  • Provide insight into program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting (to all partners, team members, and interested parties).
  • Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.
  • Create a collaborative environment that fosters creativity, innovation, and learning.
  • Be a catalyst within the organization, someone who can help advance our Product and technology strategy globally and drive others in the organization to change.
  • Enable and empower a team of impactful TPMs working in related areas to drive product and process changes
  • Preempt critical issues by anticipating trouble spots
  • Drive clear decision-making (process, tools, and facilitation) required to balance risk, effort, and timelines
  • Lead and implement process improvements (change management) while managing active projects
  • Facilitate the development of collaborative cross-team dependency solutions
  • Foster an environment of ownership, transparency, and accountability
  
  Requirements:
  
  
  • 12+ years of experience working for a consulting firm or a professional services division of a software company that delivers software-based business solutions related to Sales, Marketing, Services, and Support
  • Strong Salesforce experience in Sales, Services, and/or Industry clouds
  • Proven success in building a Salesforce consulting organisation with a will to win and a track record of leading a team of 40+ members while demonstrating continuous improvement.
  • Track record of at least 5 successful Salesforce cloud project implementations.
  • Experience in one or more large-scale transformation projects successfully completed
  • Track record of selling solutions at the C-level
  • • Track record of consistently delivering revenue numbers, and producing accurate forecasts, while maintaining a focus on team development and growth
  • • Passion for technology and innovation, and a proven "forward thinker"
  • • Ability to quickly grasp and distinctly explain technology and business concepts
  • • Strong understanding of business processes and their implementation into enterprise applications
  • • Excellent analytical, influencing, and communication skills: Demonstrate the ability to collaborate effectively across teams (both internal and external) to garner support and achieve outsized impact
  • • Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)