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Job Category
Operations
Job Details
About Salesforce
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Position Overview:
Salesforce is seeking an experienced leader to drive the execution of one of the company's most critical initiatives: the Red Account Program. This role is responsible for building and scaling the cross-functional, proactive, and data-driven programs designed to mitigate customer risk and churn. The successful candidate will excel at translating strategy into action, driving global program adoption, and ensuring operational excellence across all program pillars. This position requires a leader with deep experience in large-scale program management, leading through influence in a highly matrixed environment, and delivering measurable, high-impact business outcomes.
Key Accountabilities:
- Program Execution & Operational Excellence: Lead the global execution and day-to-day management of the Red Account program, translating high-level strategy into actionable project plans and deliverables. Oversee the global deployment of all program initiatives, ensuring operational readiness and consistency.
- Cross-Functional Program Management: Act as the central operational leader for the program, managing the critical interlocks and dependencies between Sales, Services, Customer Success, and Product organizations. Drive project plans and ensure seamless coordination to achieve unified business objectives.
- Operationalizing Risk Mitigation: Partner closely with Customer Success Operations, Data Science, and Business Technology teams to implement and refine processes that connect predictive risk models to action. Ensure that data-driven signals effectively trigger the appropriate intervention programs and that those programs are running efficiently.
- Performance Tracking & Reporting: Own the tracking and analysis of all program key performance indicators (KPIs). Deliver regular, clear, and concise progress reports to program stakeholders and executive leadership. Manage the operational cadence for key stakeholder interlocks, including those with Sales and Product leaders. Conduct root cause analysis for red accounts and identify recurring themes to proactively address and mitigate potential issues.
- Program Optimization & Iteration: Foster a culture of operational excellence by identifying opportunities to streamline processes and improve program effectiveness. Leverage data and stakeholder feedback to drive the iterative enhancement and efficiency of all program components.
Required Qualifications & Experience:
- A minimum of 10-12+ years of progressive experience in a program management or operational leadership capacity within Sales, Customer Success, or Business Operations at a top-tier enterprise technology company.
- A proven track record in a senior role (leader of leaders) with a dedicated focus on executing customer retention, risk mitigation, or large-scale transformation programs.
- Demonstrated ability to lead through influence and drive execution across a complex, matrixed global organization.
- Exceptional analytical and problem-solving skills, with a data-driven approach to decision-making and performance management.
- Deep expertise in managing large-scale, global programs with multiple stakeholders and complex dependencies.
- A self-starter with a proven ability to navigate ambiguity, providing clarity, structure, and direction in an exceptionally fast-paced environment.
- Outstanding communication skills, with a demonstrated ability to present complex information clearly and concisely to senior stakeholders.
- Bachelor's degree or equivalent relevant professional experience.
Preferred Qualifications:
- An MBA or equivalent advanced degree.
- PMP or other relevant program management certification.
- Prior experience in top-tier management consulting is advantageous.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
For New York-based roles, the base salary hiring range for this position is $214,800 to $327,600.
For California-based roles, the base salary hiring range for this position is $214,800 to $327,600.