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Job Category
Product
Job Details
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The Salesforce Events and Website Platforms team is looking for a Senior Director, Product Management to deliver transformational change to our prospect, customer and event experience through innovations and development of intelligent agents on the Salesforce Platform with Agentforce. This is a technical product management role directly managing the backlog of a team delivering intelligent agents while contributing to the future roadmap of Salesforce products
Candidates for this role will have extensive background in leading the development of sophisticated marketing, AI and content based experiences with global teams at scale. This is a senior leadership role responsible for delivering capabilities for internal and external Salesforce customers with a focus on innovating with Salesforce technology in close partnership with our product development teams.
This role will work with a global team of product managers with a focus on fostering and building engaging and elevating experiences for Salesforce customers and Trailblazers. The ideal candidate will have demonstrated success in defining product strategy, vision, roadmap and stakeholder engagement while building and leading teams running engineering backlogs. Candidates will benefit from experience in AI/ML, marketing technology and working on large scale websites and events platforms.
Responsibilities:
- Vigilantly focus on the trusted delivery of customer success.
- Oversee delivery of products and projects involving a variety of technologies and ensure solutions align with long-term objectives.
- Lead decision-making and collaboration across a broad network of stakeholders, delivery partners, and operational teams.
- Maintain and lead awareness of industry best practices and relevant technologies.
- Develop, and cultivate amazing people and teams through collaboration and leadership.
- Manage employees, contractors or services providers as required.
Required Skills/Experience
- 12+ years relevant experience in product management and delivery
- Experience with AI/ML, Generative technologies, Co-pilots and Intelligent Agents
- Experience building Enterprise Software that incorporates LLM solutions.
- Familiarity with RAG Pipelines, RAG Patterns, Embedding Models and Retrieval re-Ranking".
- Experience with building products that utilize Ontology and Knowledge Graphs
- Salesforce technology expertise preferred including Salesforce Platform and Data Cloud
- Experience in Marketing and content management systems
- Managing development of customer facing/public properties and experiences
- Significant experience in scrum/agile practices and backlog management
- Managing global teams at scale across multiple hubs and time zones
- Managing vendor partners and teams extended with contractors
- Delivery accountability for complex development scenarios and technology
- Experience in Marketing, Community and Content based apps
- Managing development of customer facing/public properties and experiences
- Exceptional interpersonal and communication skills
- Ability to oversee multiple complex project deliveries in parallel
- Comfortable operating in a fast-paced, dynamic environment
Leadership Qualities
- Think Strategically: Knows what it takes to gain the competitive advantage. Has the ability to see the forest through the trees in a dynamic environment. Can develop relevant, sustainable solutions. Aligns the right resources to the task at hand; foresees and plans around obstacles. Seeks to find cost effective scalable solutions for near and longer term.
- Innovate for Growth: Always thinking about how to make improvements; not afraid to implement changes that map to business strategy. Stay abreast of cutting edge technology trends.
- Focus on Customer Success: Builds and maintains relationships with customers; shapes solutions that have significant positive impact on their business. Active partner with the customer.
- Builds Trust and Credibility: Makes decisions based on organization's values. Actions are consistent with the company's core values.
- Lead & Adapt to Change: Thrives in a changing, dynamic environment and can drive operational efficiencies that map to changing needs.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
For California-based roles, the base salary hiring range for this position is $251,900 to $384,100.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.