Senior Customer Success Events & Operations Manager

This is a strategic role reporting to the Vice President of Customer Success Customer Operations. You will be responsible for creating memorable events that align with our business objectives and build strong relationships with our customers. The right candidate has a blend of creative vision, strong analytical skills, and business acumen to successfully manage every event from start to finish, and to measure its impact. If you thrive in a fast-paced environment, love to be creative, and consistently deliver strong results, we want to hear from you!

What You'll Do

• Lead the entire event lifecycle from strategy and planning to execution and post-event follow-up.
• Manage project timelines, budgets, and vendor relationships to ensure all events are delivered on time and within budget.
• Collaborate with cross-functional teams and stakeholders to ensure seamless execution and alignment with business goals.
• Oversee all aspects of event production, including creative design, technical and digital teams, and operations.
• Develop a deep understanding of our products, services, and messaging to effectively integrate them into event experiences.
• Negotiate and manage vendor contracts to secure the best services and pricing.
• Plan and execute a diverse range of events, from small, high-touch customer gatherings to large-scale trade shows and conferences.
• Create detailed event plans and manage every element with exceptional attention to detail.
• Innovate and adapt quickly to new challenges and opportunities to deliver memorable experiences.

What You'll Bring

• Proven experience in event planning and management, with a track record of successful events.
• Exceptional project management and organizational skills.
• Experience with budget management and vendor negotiations.
• Strong creative and analytical skills.
• Excellent communication and interpersonal skills.
• The ability to thrive in a fast-paced, collaborative environment.
• A passion for creating exceptional customer experiences.
  
  May require travel 50% of the time or more depending on event locations.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Client-provided location(s): Austin, TX

Job ID: Salesforce-JR307719

Employment Type: FULL_TIME

Posted: 2025-08-13T20:07:43