Senior Customer Centric Engineer (CCE)

This candidate must be a U.S. citizen (U.S. born or naturalized) operating on U.S. Soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role.

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Software Engineer - MuleSoft Customer Centric Engineering

Join a high impact global MuleSoft engineering team that delivers the best customer experience by solving the toughest technical customer escalations fast, cross-functional collaboration to improve product supportability and champions trust strategy throughout the company.

At Salesforce, trust is our #1 priority. Our cloud applications handle billions of transactions each day for 150,000+ companies who demand high quality, responsiveness, and predictability. Functional, Performance, Scalability and Security issues must be identified and resolved quickly. As a Customer Centric Engineer within R&D you will investigate, reproduce, and diagnose complex issues affecting our customers. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Apart from Technical skills, it's equally important to have a customer success attitude and strong communication skills.

What you'll be doing:

• Solve critical customer technical escalations to R&D from our Technical Support organization using OOP, Database, Cloud, web API and UI skills
• Figuring out ways to identify solutions or complex bugs in the product with top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code
• Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
• Providing timely information to customer facing teams to improve overall customer satisfaction
• Enabling and mentoring Technical Support teams on technical issues and best practices
• Work closely with cross-functional teams and build relationships with other teams across Customer Services, R&D, and data center operations as a technical expert.
• Championing Support and Debug initiatives throughout R&D
• Develop high-quality, production ready Tools that can be used by internal users

What we're looking for:

• Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company
• Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits
• Unparalleled troubleshooting and problem-solving skills
• Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
• Candidates having 5+ years of relevant technical experience
• Extensive experience in Java, J2EE or similar languages in development / debugging roles
• Desirable skills: Work across teams in delivering projects/running programs

Required Skills:

• 5+ years of overall experience in software engineering
• Deep knowledge of object-oriented programming languages: Java, J2EE
• Familiarity with Oracle and/or other relational databases (Postgresql, MySQL, MS SQL etc)
• Hands-on experience with Spring Boot Microservices, REST, Java Web Services, JMS, XML, JSON, and messaging techniques
• Experience with Amazon Web Services (AWS) or Microsoft Azure
• Knowledge on AWS cloud APIs like RDS, DynamoDB, S3, SQS etc.
• Experience with a known IDE: Eclipse or IntelliJ
• Experience with open source Java libraries
• Deep understanding of Java class loading mechanism
• Familiarity with Linux/UNIX or Mac Terminal command-line and simple scripting
• Strong debugging skills like Network traffic/ Thread dump/ memory dump analysis.
• A related technical degree required.

Preferred Skills:

• Solid understanding of API lifecycle management and have used one of the API management platforms like MuleSoft, Apigee, Kong etc
• Good understanding of Kubernetes architecture and principles
• Experience with Node.js or Envoy

This candidate must be a U.S. citizen (U.S. born or naturalized) operating on U.S. Soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirements for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver's License, Global Entry Card, U.S. Government CAC/PIV. You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government and gain other clearances as deemed appropriate for the role.

Benefits & Perks
Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

Salesforce Information
Check out our Salesforce Engineering Site.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $157,600 to $216,700.

For California-based roles, the base salary hiring range for this position is $172,000 to $236,500.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.