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Job Category
Customer Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
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Salesforce Technical Consultants deliver solutions that transform our customers' businesses and their customers' experiences. This role involves working with teams to discover, design, code and deploy Salesforce Platform solutions. 75% of this role involves programming, using Apex (Salesforce's Java-like language), JavaScript, and other development languages and tools.
The ideal technical consultant is a demonstrated thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms. Developers deliver technical solutions to meet the customer's business and technical requirements. Developers lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.
YOUR IMPACT: Responsibilities
- Programming solutions in Salesforce's Apex programming language, JavaScript, Lightning Web Component Framework and JS Frameworks with API integrations to cloud and back-office systems
- Developing, optimizing and deploying Salesforce applications
- Demonstrating key Salesforce capabilities and features
- Learn and use Salesforce's Services team best practices
- Help clients consistently meet/exceed goals and metrics
- Contribute to customer success through front and back-end solution development and release management
- Deliver high customer satisfaction (CSAT)
- Continued professional growth and development
- Travel to client site (average of 50%), but may be higher or lower based on the client engagement
MINIMUM QUALIFICATIONS
- BA/BS degree or foreign equivalent
- 3-5 years of relevant experience
- Strong problem solving skills
- Experience using technical skills to solve real-world business problems
- Strong programming skills with JavaScript and one object-oriented language (eg Java, C#, Python)
- Data modeling (objects, fields and relationships; able to model 1:M and M:M relationships)
- Salesforce certifications and Platform development experience are a plus
- Customer engagement/facilitation skills
- Strong communication skills, both written and verbal
- Ability to work independently and be a self-starter
- Specializes in gathering and analyzing information and designing comprehensive solutions that are flexible and adaptable to clients' needs
- Cutting edge innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologies
- Strong potential to continue to grow in career to higher levels of Services or other positions at Salesforce
PREFERRED QUALIFICATIONS
- Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences
- Prior Salesforce development experience (Apex programming language and Lightning Web Components) highly desired, but not required
- Other highly desired, but not required, technical experience includes: JS Frameworks, SQL, APIs, Testing Tools, DevOps.
- Highly beneficial to have any Salesforce product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and on-boarding process in the first 3 months:
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Platform Developer I
- Salesforce Certified JavaScript Developer I
Attributes
- Leader, who can communicate the value of Cloud features
- Results-driven, tenacious, drive to succeed in a fast-paced environment
- Ability to learn quickly and adapt to change
- Positive attitude; ability to motivate others
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