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Customer Success
Job Details
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We are seeking a skilled Salesforce Senior Technical Consultant with experience in working with Salesforce Communication Cloud and/or Media Cloud, to join our team. As a Salesforce Technical Consultant, you will play a crucial role in implementing, and customizing Salesforce solutions tailored to the specific needs of the specific industry, leveraging the capabilities of Salesforce Communication/Media cloud. You will collaborate with, business analysts, solution architects, technical architects , and development teams to deliver high-quality Salesforce solutions.
The solutions you build for the long-term and will scale with the customer's growth plans seamlessly. You have demonstrable experience integrating systems via API's as well as a strong development background.In this role, we are looking for someone with expertise in Salesforce and with sufficient hands-on experience on Salesforce platform, Integration, Data Management, Apex/Visualforce , LWC, and Omnistudio (Omniscripts, Flex cards, IP's, Dataraptors etc)
RESPONSIBILITY
- Collaborate with cross-functional teams, including business analysts, solution architects, technical architects, and other stakeholders, to ensure smooth project delivery and successful implementation of Salesforce solutions.
- Configure, customize and develop Salesforce functionality using Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce technologies like Omnistudio, specifically tailored to the Telecom and Media domain and aligned with the capabilities of Comms and/or Media Cloud.
- Implement integrations between Salesforce and other downstream systems or third-party applications, leveraging the Salesforce Communication and/or Media Cloud.framework and industry-standard integration tools (IP's) and protocols.
- Conduct thorough unit testing and quality assurance activities to ensure the reliability, performance, and scalability of Salesforce solutions and development tools.
- Provide technical guidance and mentorship to development teams, ensuring they follow Salesforce development best practices and standards specific to the specific industries best practices.
- Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.
- Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed.
- Familiar with source code, version management, and code deployment standards.
- Ability to understand a project and ability in troubleshooting and resolving technical issues, debugging code, and conducting root cause analysis to identify and address issues in a timely manner.
- Contribute to the development and maintenance of technical documentation, including solution design documents, technical specifications, and system architecture diagrams specific to Salesforce industry solutions.
EXPERIENCE
- 6 to 10 years of hands-on experience on the Salesforce platform , Salesforce Communication Cloud (Omnistudio, Product Catalog/EPC, CPQ, ESM, Order Management and Digital Commerce) , and/or Media Cloud (Omnistudio, Product Modelling, CPQ, CLM, SLM, Ad Sales Management, and GAM Integrations)
- Understanding of the Salesforce product suite, including Sales, Service, and Community Clouds
- Understanding of systems architecture and ability to craft scalable solutions
- Understanding of key design patterns and large data volume limitations and standard methodologies
- Understanding of data sharing and transparency considerations and how these play into platform architecture
- Familiarity with platform authentication patterns (SAML, SSO, OAuth)
- Experience with platform security capabilities (TLS, SSL)
- Experience in designing and implementing integrations between Salesforce and other systems, using industry-standard integration tools (IP's) and using different integration patterns.
- Knowledge on various asynchronous capabilities in salesforce and its use cases.
- Proficiency in Salesforce data modeling, data migration, and data management best practices.
- Solid grasp of environment management, release management, code versioning standard processes, and deployment methodologies
- Excellent problem-solving and analytical skills and ability to debug performance issues, both at client layer and apex layer.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with clients, business analysts, and development teams.
- Active Salesforce certifications or ability to achieve relevant certifications upon hire
DESIRED TECHNICAL SKILLS
- Sales/Service Cloud, SFI Communication/Media Cloud (EPC, CPQ, ESM, CLM, Digital Commerce, OM, and/or Ad Sales Management)
- Salesforce/Apex, Apex Design Patterns, Triggers, Workflow Alerts and Actions, Process Builders, Visualforce, Lightning, LWC, Omnistudio(Omniscripts, FlexCards, Integration Procedure , Data Raptors etc), REST and JSON API knowledge, JSON and XML Parsing
- Data modeling, Process modeling tools, and best practices.
- Authorization mechanism, Oauth 2.0, JWT etc.
- Platform Security, Identity and Access Management , Sharing and Transparency
- Understanding of Mobile and Lightning Style frameworks and channels.
- Familiarity with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
DESIRED CERTIFICATIONS
- Salesforce Industries Omistudio Developer
- Salesforce Industries CPQ Developer
- Salesforce Sales cloud consultant
- Salesforce service cloud consultant
- Salesforce Certification Preferred (Admin, PD1 and/or PD2)
NICE TO HAVE CERTIFICATIONS
- Identity and Access Management
- Data Architecture and Management
- Salesforce Certified Community Cloud Consultant Certification
- Salesforce Certified Development Lifecycle & Deployment Designer
QUALIFICATION
- Bachelor's or Master's degree in Computer Science, Software Engineering, Business, or a related field
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