Salesforce Data Cloud Instructors Senior

Responsibilities:

Deliver high-standard 1:Many customer engagements, including interactive virtual interactive workshops and virtual classroom training, showcasing the features and functionality of Salesforce products.
Respond to real-time questions from customers during engagements and provide additional resources as needed to support their understanding and adoption.
Explain complex features in an easy-to-follow manner, utilizing effective communication and presentation skills.
Conduct hands-on demos and exercises to demonstrate the practical application of Salesforce features and functionality.
Provide best practice insights including product education, technical advice, and adoption guidance to customers.
Collaborate with cross-functional teams, including Content Development, Delivery, and Success Guides, to ensure alignment and consistency in customer engagements.
Set a standard of excellence in delivering well-managed and well-facilitated webinars, consistently receiving outstanding customer satisfaction scores of 4.7+ (out of 5).
Maintain a 70% utilization target

Minimum Requirements, Qualifications & Skills:

3+ years of experience delivering interactive webinars or in-person sessions.
Salesforce Administrator product certification is required.
One or more of the following product certifications: Data Cloud Consultant, Agentforce Specialist, Sales Cloud, Service Cloud, Administrator, Advanced Administrator
Bachelor's degree in a related field or comparable experience.
Proven success leading customer-facing presentations and engagements.

Preferred Qualifications & Skills:

Overall experience of relevant work experience in one or more core Salesforce products including Service Cloud
Relevant Salesforce product certifications.
Familiarity with Trailhead (Ranger status is a plus).
Proven ability to manage time and prioritize activities effectively under pressure.
Understanding of business analysis, change management, user adoption, release management, and governance.
Multi-language delivery is a plus.
Fluency in Italian, French, German, Spanish and/ or Portuguese is a plus

Soft Skills:

Composure: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements.
Expertise: Knowledge of industry best practices and implementation experience of the Salesforce product suite.
Learner: Passion for continued education in new technologies and complex business and technical concepts.
Passion: Dedicated to Customer Success and attentive listening skills.
Culture: Embodies an inclusive culture and is a team player everyone enjoys working with.
Trust: Ability to earn the customer's trust and live the company's core values.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

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Client-provided location(s): Mexico City, Mexico

Job ID: Salesforce-JR307805

Employment Type: FULL_TIME

Posted: 2025-08-26T20:07:50