To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Sales
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Want more jobs like this?
Get jobs in Bangalore, India delivered to your inbox every week.
About Salesforce:
Salesforce is the global leader in Customer Relationship Management (CRM), transforming how businesses connect with their customers. With cutting-edge innovations like Agentforce, which redefines customer and employee experiences, and AI-driven solutions that enhance productivity and decision-making, Salesforce is leading the charge in the age of intelligent automation. Our platform empowers organizations to deliver personalized, efficient, and impactful interactions, driving business success in today's fast-paced digital landscape.
About the TEAM:
The India Enablement team drives business success by managing key enablement programs and delivering impactful learning experiences. We empower our Sales, Solutions & Leaders with skills, process, product knowledge, and industry insights through hands-on training and world-class content. Through global initiatives, peer learning, and partnerships, we drive learning excellence.
About the Role:
We're looking for a highly organized, action-oriented Enablement Practitioner (EP) who thrives in a fast-paced environment and has a strong passion for training execution. As part of our dynamic Enablement team, you will be responsible for supporting and executing training programs that empower our ESMB (Emerging Small & Medium Business), ECS (Enterprise Corporate Sales), and Sales Development teams to succeed.
In this role, you'll partner closely with cross-functional teams to deliver high-impact enablement programs focused on Salesforce products, processes, sales skills, and industry knowledge. You will play a critical part in translating business needs into effective learning experiences, ensuring our revenue teams are equipped with the tools, content, and confidence to drive growth and customer success.
Main Responsibilities
- Work closely with Enablement Business Partners to understand needs of the business and serve as an expert on catalog of content
- Orchestrate and facilitate workshops that leverage global frameworks and subject matter expert communities
- Identify subject matter experts and manage adaptation of existing global content to address regional complexities (e.g. language, tool intricacies, etc.)
- Be a power-user in all internally-used products and tools and Lead operations of in-region programs:
- Manage registration, learner tracking, learner invites, Slack channels
- Source data and provide analysis on trends and insights that support quarterly enablement planning process
- Build and maintain relationships with stakeholders inside and outside of South Asia Enablement to ensure strong cross-functional collaboration
- Partner with the Global Enablement Content team and cross functional experts (Industry Business Partners, Sales Program Managers and Product Marketers) to locate content, or enhance existing materials or create content to address the regional training needs.
- Facilitate and run workshop based sessions, also build interaction by simulations, role plays, games and other engagement programs to execute engaging and impactful training programs
- Schedule sessions and maintain participant records (e.g., registration, test scores, evaluations, and attendance)
- Achieve high quality standards and customer satisfaction scores on delivered programs and measure training impact against associated enablement KPIs (ie participation, close rate, ACV impact)
Target Skills/Experience
- Strong interest in facilitating and leading in-person enablement sessions and/or 5-7 years experience.
- Ability to use multiple communication channels in an impactful manner to convey key messages to stakeholders across the organization.
- Become catalog expert with ability to identify and propose solutions to regional teams and achieve desired outcomes
- Ability to quickly build trusted relationships and work effectively with cross-functional colleagues
- Self-motivated, accountable, detail-oriented and resourceful
- Utilize internal tools to track, report and analyze performance of programs
- Change oriented. Works effectively in the face of ambiguity, shifting priorities, and rapid change.
- Ability to oversee a variety of projects/programs and supporting tools simultaneously
- A passion for learning, with energy and enthusiasm to motivate and engage others and ability to thrive in a fast-paced environment
- Excellent attention to detail, oral, written and presentation skills, confident communicator with a flair for storytelling and design thinking
- Good knowledge of software sales cycles, pre-sales, sales process, and coaching is prefered
- Knowledge of Salesforce product portfolio, sales process with keen understanding of product messaging and positioning in addition to overall industry knowledge
- Bachelor's Degree required; Masters Degree a plus
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.