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Job Category
Customer Success
Job Details
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- Role Description:
We are looking for a Renewals Manager to join our growing team who will build strategic relationships with Sales, Customer Success, Finance and Operations in order to minimise attrition, accurately forecast risk and drive customer success. You will be responsible for identifying and analysing risk during the Customer contract term by engaging with Customers and internal stakeholders to resolve the underlying issue while optimising the financial outcome, maintaining accurate forecasts and driving customer success, adhering to all Salesforce policies.
Responsibilities:
Be the renewals owner for resolving complex customer issues and mitigating potential attrition during the contract term.
Provide accurate 90 day rolling forecasts for your assigned renewal region through accurate maintenance of renewal opportunities.
Leverage existing processes and reporting as well as performing detailed forensic analysis (usage and contract) for early identification of potential attrition.
Be the expert and provide guidance to the extended team on optimal resolutions
Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals.
Responsible for creation of replacement contracts and detailed quotes with approvals.
Provide renewals management with regular status updates, concise summaries of highly complex issues and accurate visibility to forecasted attrition and escalate as needed.
Minimum Requirements:
Demonstrated success in a Sales, Renewals, Operations or Account Management.
Strong analytical background with proven problem-solving skills, high level of proficiency on Excel
Proven ability to work at a detailed level with multiple cross-functional internal stakeholders as well as the customer to build a business case and drive consensus.
Strong customer management skills.
Excellent negotiation skills.
Fluent in both French and English language
Highly effective communication skills and capable of explaining complex situations clearly and credibly across all functions and levels of the organisation.
Preferred Requirements:
Additional European languages
Experience working with a large global sales organisation.
Experience using Salesforce
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