Quality Assurance Consultant

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

• Customer Success Group
  
  Department Description
  
  Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce.
  Our approach considers people, process, and technology - and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
  
  Job Details
  
  The Quality Assurance Consultant works collaboratively with various project teams across multiple customer implementations. This role works under minimal direction, relying on experience and judgment to ensure the appropriate level of quality is incorporated into our customer implementations. The successful candidate will demonstrate proficiency with a highly collaborative approach, exhibiting excellent problem solving, organizational and interpersonal skills.
  
  To be successful in the role you:
  
  Define a successful test strategy
  Complete test scenarios in a continuous integration environment
  Report on testing progress
  Automate and implement test scenarios
  Analyze business requirements and build test scenarios based on that
  Execute tests using both manual testing and automation
  Write test cases and test results
  Recommend functional decisions based on test results reports
  Works closely with internal and customer teams to understand business requirements, coordinate testing activities, and communicate test results.
  Actively participate in internal defect triage calls
  Assist customer with UAT planning and execution as needed
  Assist with UAT defect triage calls
  Maintain and communicate QA metrics to internal and customer stakeholders via status/metrics reports
  Document and communicate QA-related risks to Project Management
  Interact, communicate and follow through with development & customer teams throughout testing phase
  Ability to adapt to customer processes and integrate them into day to day work as needed without compromising standard methodologies and quality
  Degree or equivalent relevant experience required. Experience will be evaluated based on the skills you'll use every day for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
  
  Position Requirements:
  
  Proven experience in a test role
  Strong understanding of QA methodologies.
  Understanding of Agile/Scrum methodology and working experience in an Agile environment
  Excellent communication skills (in French & English) and ability to work independently
  Excellent attention to detail and ability to identify, isolate and document defects
  Autonomy and self driven
  Experience in large-scale software deployments.
  
  Preferred Requirements :
  
  1+ years of hands-on experience with the Salesforce platform.
  SCRUM & Salesforce certification(s)
  Understanding of test automation framework design models and best practices
  
  Benefits & Perks:
  
  Check out our benefits site (https://salesforcebenefits.com/international.html) that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
  Visit for the full breakdown!