Product Manager - CSG Salesforce Success Plans

About the Customer Success (CS) Product Management Team:

The Customer Success (CS) Success Plan product management organization is at the forefront of empowering our customers to achieve maximum value from their Salesforce technology investments. We own and drive the strategy and roadmap for Salesforce's Customer Success Plan offer portfolio (Standard, Premier, and Signature Success Plans), ensuring our offerings meet the diverse needs of customers across all segments and Salesforce products. We act as the voice of the customer and market within the CS organization, collaborating closely with all CS functions and the Salesforce product organizations to continuously innovate and enhance the value and experience delivered through our Success Plans.

Role Description:

We are seeking a detail-oriented and highly organized Product Manager to join our Customer Success - Success Plans product management team. In this crucial role, you will be responsible for driving excellence in our product roadmap and strategic planning processes. You will play a key part in ensuring our cross-team product roadmap is well-defined, meticulously maintained, and effectively communicated across multiple product teams. Your leadership in coordinating V2MOM alignment and tracking progress will be vital to our team's success. This role is essential for enabling the broader product team to focus on strategic initiatives by ensuring our foundational planning and execution processes are seamless and efficient.

You will work closely with Senior Product Managers, Product Strategy Leads, and cross-functional partners to ensure clarity, alignment, and timely execution of our product vision.

Key Responsibilities:

• Roadmap Development & Consolidation: Collaborate with product leadership and multiple product teams to gather inputs, define dependencies, and drive the build-out of a unified product roadmap.
• Roadmap Maintenance & Management: Own and lead the ongoing maintenance of the product roadmap, including tracking feature progress, updating timelines, managing dependencies, and ensuring roadmap tools and documentation are current and accurate.
• V2MOM Coordination & Alignment: Lead the coordination efforts for V2MOM (Vision, Values, Methods, Obstacles, Measures) alignment across the Success Plans product team. Ensure product initiatives clearly map to strategic objectives and track progress against these goals.
• Cross-Functional Roadmap Management: Act as a central coordination point for roadmap-related activities, facilitating communication and collaboration across various product teams, engineering, GTM, and other stakeholder groups to ensure alignment and smooth execution.
• Progress Tracking & Reporting: Develop and maintain tracking progress against roadmap milestones and V2MOM objectives, providing regular updates and reports to product leadership and stakeholders.
• Product Team Support: Provide overall planning and executional support to the broader Success Plans product team, assisting with documentation, presentation preparation, and meeting facilitation as needed.

Minimum Requirements:

• Minimum of 4-5 years of relevant professional experience in Product Management, Management Consulting, or a similar role within a technology company.
• Proven experience in roadmap development and management, preferably for complex products involving multiple teams.
• Excellent organizational and project management skills, with a keen attention to detail
• Strong communication, collaboration, and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders at various levels
• Demonstrated ability to manage multiple priorities, work independently, and drive projects to completion in a fast-paced environment

Preferred Requirements:

• Experience within a Customer Success organization
• Strong understanding and practical experience with Agile development methodologies
• Familiarity with the Salesforce platform and its ecosystem
• Experience in the SaaS or enterprise software industry
• Proven ability to operate effectively in a matrixed organization
• Certification in Product Management

Accommodations

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Posting Statement

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For New York-based roles, the base salary hiring range for this position is $138,800 to $190,900.

For Washington-based roles, the base salary hiring range for this position is $127,200 to $174,900.

For Illinois based roles, the base salary hiring range for this position is $127,200 to $174,900.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.