Principal, Enterprise Architect

Role Overview

We are seeking an experienced Pre-Sales Principal Enterprise Architect to drive customer growth and enhance solution confidence through strategic, customer-facing engagements within our CBS business units.

This role requires a deep understanding of Salesforce technologies and the ability to integrate them into our customers' enterprise architecture to create world-class future state visions and strategic roadmaps that deliver significant business value. The primary responsibility is to support account growth in alignment with Sales leaders through direct customer engagements, discovery workshops, and scalable solutioning programs.

The ideal candidate will collaborate cross-functionally with sales, solutions, go-to-market teams, product management, and partners to accelerate strategic selling efforts for prioritized accounts. A key aspect of this role is to help define the future of work as Salesforce customers adopt data excellence and AI-driven solutions into their business operations.

This involves:

• Staying current with emerging technology trends and their business implications
• Possessing a strong business acumen
• Leading pre-sales engagements focused on AI, data, and process transformation
• Building customer architectures on Salesforce's deeply unified platform leveraging Agentforce and Data Cloud
• Guiding customers through digital transformation initiatives
• Creating innovative architectures that leverage Salesforce's latest capabilities

Your Responsibilities

Customer-Centric Expertise
Engage with clients as a Salesforce Customer 360 architecture expert. Leverage your understanding to craft architectures that meet your customer's unique needs and long-term business goals. Act as a trusted pre-sales advisor-facilitating discovery sessions, whiteboarding solution concepts, and leading architecture visioning. Travel to customer engagements is around 30%.

Technical Leadership
Harness your broad knowledge in applications, systems, AI, data, integration, security, cloud computing, analytics, and process automation to guide clients through their transformational journeys. Determine which Salesforce technologies to leverage in a customer's architecture landscape. Guide the alignment between current state and future vision using Salesforce EA methodologies and frameworks.

Innovative Solutions
Determine the best Salesforce and third-party technologies to integrate into customer architectures, based on product knowledge, standard EA frameworks, and Salesforce EA methodologies. Design and evangelize scalable solutions across Sales, Service, Marketing, Data, and Integration.

Industry Focus
Leverage your deep industry experience to build credibility with your customers and understand their unique requirements. Tailor solution strategies to industry-specific compliance, data, and operational models.

Your Impact

Trusted Advisor
Build strong relationships with key sponsors and stakeholders including IT leaders and Chief Architects; guiding their selection, implementation approaches and value realization from Salesforce solutions.

Secure Trust
Earn the confidence of prospects and customers by demonstrating a deep understanding of their business strategy, customer experiences, technology landscape, and industry requirements.

Engagement and Enablement
Conduct executive interviews, architecture and technical workshops, ensuring customers are well-equipped to leverage Salesforce technology effectively. Drive alignment between solution architecture and business value.

Cross-Functional Collaboration
Work closely with various Salesforce teams, including account executives, solution engineers, cloud specialists, professional services, and industry advisors to drive impactful customer engagements. Lead the full solutioning motion from pre-sales through hand-off to delivery.

Minimum Qualifications

• 10+ years in enterprise, software, or systems architecture roles
• Proven consulting background with direct customer engagement, especially in pre-sales or advisory roles
• Salesforce multi-cloud architecture experience and ability to whiteboard enterprise solutions
• Strong knowledge of:
  • Cloud-native architecture (SaaS, PaaS, multi-tenancy)
  • Enterprise data strategy and system integration
  • AI/ML, automation, and business process orchestration
  • Enterprise security in cloud/hybrid environments
• Excellent storytelling and communication skills-comfortable presenting to both technical and executive stakeholders

Preferred Qualifications

• Salesforce implementation experience (hands-on or advisory)
• Salesforce certifications (e.g., Core Products Certifications, Application Architect, System Architect, CTA candidate)
• Experience with business capability modeling, value stream alignment, or design thinking methodologies
• Knowledge of data privacy and compliance frameworks in regulated industries
• Industry-specific background (e.g., Financial Services, Manufacturing, Healthcare, Public Sector) is a plus

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $184,800 to $247,730.

For California-based roles, the base salary hiring range for this position is $184,800 to $247,730.

For Illinois based roles, the base salary hiring range for this position is $184,800 to $247,730.