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Job Category
User Experience
Job Details
About Salesforce
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As a Principal Design Strategist, you will collaborate with teams across the product development process from problem framing and point of view development to vision, solution, and in-market experimentation. You'll prototype a way into the strategy, guiding the team to make, and discover and mitigate risks along the way. You'll develop thought leadership and define what needs to be true for success. You'll align stakeholders, build collective confidence around decisions, develop ideas, and collaborate across functions to realize the vision.
Responsibilities
Co-create Experience Vision: Drive the creative process of problem-solving and develop strategic vision for both new and existing products, ensuring alignment with business goals, market needs, and technical capabilities.
Insight Synthesis & POV Development & Synthesis: Establish and communicate a distinct perspective that guides decision-making throughout the product development process. Partner with the Research & Insights team to conduct user research, identify key issues, and prioritize opportunities. Synthesize insights into a robust POV that informs strategic decisions.
Cross-functional collaboration: Foster partnerships with relevant teams by identifying and aligning stakeholders on shared challenges and priorities. Ensure we-wins, where success is experienced as shared across teams.
Prototyping and Solution Development: Prototype solutions with users to guide the strategy development process, using these prototypes to mitigate risks and validate approaches. Co-create and communicate visions, developing innovative solutions that meet business, user, and technical constraints.
Experimentation and Continuous Learning:
Oversee the transition from vision to experimentation, championing product strategies internally and ensuring they are executed with integrity. Post-launch, gather user feedback to refine strategies and inform future product development.
Experience Skills/Required
- 7+ years experience in design strategy or similar (Innovation consultancy, Business Design, User Research)
- Expert level skills in Problem framing, Design research, Concept development, Rapid Prototyping, Service Design
- Deep understanding of user-centered design methods and best practices
- to influence without authority across functions
- The ability to thrive in a fast-paced, collaborative, agile environment while producing great design work on tight deadlines
- The ability to explore ideas, persuade others, and build consensus on fast-moving projects with varying degrees of ambiguity and matrixed teams
- Strong communication and active listening skills, with an ability to build and develop close, trusting relationships with peers and leadership
- Experience using multiple approaches, including analytics and user research, to drive decisions and develop product iterations
- Ability to distill and reframe problems, then define a framework for resolution, generating clear, elegant solutions for complex challenges
- Systems thinking; ability to step back and see a project's larger ecosystem, with a focus on solutions that improve not just one feature but the entire user flow
- Demonstrated behaviors, attitudes, actions, and judgments that inspire employees to follow and other leaders to trust
- Proficiency with current design tools such as Figma, along with an ability to quickly learn new tools as they emerge
- Experience designing and thinking in design systems, not just single-purpose apps
- An internal compass that points toward ethics and equality, and the conviction to speak up when we veer off course
- BA/BS or MA/MS in a design-related field, or equivalent experience
Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
For New York-based roles, the base salary hiring range for this position is $223,000 to $323,400.
For Washington-based roles, the base salary hiring range for this position is $204,400 to $296,400.
For California-based roles, the base salary hiring range for this position is $223,000 to $323,400.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.