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Job Category
Operations
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
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Role Description:
Salesforce is looking for a highly effective team member to manage the strategy, implementation, and execution of Partner Success at Scale projects, programs, and events within the Alliances and Channels Partner Success organization. This role requires expertise in operational strategy, as well as a deep understanding of project, program and event management methodologies. The successful candidate will be responsible for owning and overseeing scale programs related to Salesforce Product, as well as Go To Market (GTM), Enablement which will include digital journey implementation, as well as virtual and/or in-person event management execution.
The Partner Success Scale Program Manager will focus on leading and supporting the planning, execution and follow-through of global virtual and in-person programs, as well as support the implementation of digital journeys. This position requires exceptional communication and collaboration skills as you will work closely with multiple teams across Salesforce, and manage multiple internal and external stakeholders.
Your Impact
- Lead the planning, execution, and post-event evaluation of global virtual and in-person programs, as well as digital journeys related to Salesforce Product, Go-To-Market (GTM), and Enablement.
- Oversee the coordination of both virtual and in person event logistics, including venue arrangements, virtual platform setup, content frameworks, speaker communications, budget management, and onsite event execution.
- Provide leadership with comprehensive visibility into project scope, budget, timeline, benefits, and ROI for each digital journey and strategic program.
- Engage in consultative discussions with internal and external stakeholders, assessing business goals, challenges, and data requirements, and proactively making recommendations.
- Communicate findings, updates, and resolution strategies to program or leadership stakeholders, ensuring clear and effective internal and external stakeholder communications.
- Collaborate with cross-functional teams to develop best practices, operational processes, and playbooks for partner events, continuously iterating and scaling programs.
- Partner closely with Salesforce's systems and IT organizations to execute technical aspects of projects and develop tools to support processes.
- Deliver consistent pre-planning presentations, post-event surveys, and summary reports to key stakeholders, utilizing feedback to continually enhance the partner experience.
- Manage multiple, complex timetables in a collaborative, fast-paced, global environment, effectively serving both internal and external stakeholders.
Minimum Qualifications:
- Exceptional project management skills - highly organized, strong attention to detail, and results-oriented
- Experience with program analysis, measurement, reporting and business impact
- Capable to advocate for one's point of view and to influence others to build consensus
- Superb attention to detail
- Superior verbal, written and presentation skills, confident communicator
- Experience managing all facets of high-visibility events and programs
- Flexible schedule, the ability to work with the Global Programs and Scale team in different time zones
- Excellent time management skills with the ability to organize and prioritize effectively
- Excellent written and verbal communication skills, experience building and presenting slide decks
- Ability to see the big picture, to communicate findings effectively, and innovate and adapt to constant change
- Strong technical skills with a desire to learn new technologies to run our virtual events and improve current processes
- In-depth experience and proficiency with Google Slides, Google Docs, Quip and Salesforce preferred.
- Ability to manage multiple priorities and deliver on-time results
- Get it done attitude with a strong sense of team spirit
- Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment
- Dedicated to innovation and partner success. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Preferred Qualifications:
- 5+ years experience focused on strategy and operations as it relates to technical product enablement as well as GTM product enablement
- Knowledge of Salesforce product and platform features, capabilities, and best use
- Experience with an enterprise CRM or customer service application
- Project Management and Agile methodologies
- Experience using databases for analysis - Tableau/Einstein Analytics (possibly Snowflake) is preferred
- Vendor and stakeholder management
Our Investment In You:
- World-class enablement and on-demand training - check out Trailhead.com for a sneak peek!
- Exposure to executive thought leaders with a passion for living our values
- Clear path to promotion with accelerated leadership development programs
- Weekly 1:1 coaching with your leadership
- Fast Ramp mentorship program
- Week-long product bootcamp
Volunteer Opportunities
Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World's Most Innovative Companies, according to Forbes, we are #1 in PEOPLE's Top 15 Companies that Care, and are on Fortune's Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.
We have a public-facing website that explains our various benefits for:
Health benefits
Financial benefits and perks
Time off and leave policies
Parental benefits
Perks and discounts
Visit https://www.salesforcebenefits.com/ for the full breakdown.
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.