Operations Analyst

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Job Category
Global Affairs

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Salesforce Legal Operations Shared Services team is a vital part of our Legal Operations division, focused on enhancing operational efficiency within the Salesforce Legal department. We manage a high volume of cases, leveraging process and technology to support our Legal and Corporate Affairs teams.

• Handle a fast-paced queue of support tasks, utilizing standard operating procedures to resolve issues while prioritizing compliance, revenue goals, and customer satisfaction.
• Manage a designated subset of services by doing the following:.
• Develop a deep understanding of the technology, tools, and business processes used within the shared services portfolio to ensure alignment with stakeholders' business objectives.
• Generate reports and dashboards to analyze data trends, ensure quality, and provide regular status updates to management.
• Identify and execute process improvement opportunities using the technology available to us.

• - Minimum of three years of experience in operations and/or technology services roles, along with experience in any legal field.
• - Proven capabilities in using technology to deliver process efficiency.
• - Ability to perform well under pressure, work independently, and adapt quickly to changing business needs.
• - Excellent problem-solving skills with a focus on data integrity, process definition, and continuous learning.
• - Strong organizational skills, attention to detail, outstanding time management, and communication skills.
• - High level of professionalism and discretion in handling sensitive or confidential information.
• - Outstanding oral and written communication skills; able to communicate and convey information effectively.
• - Proficient in Salesforce (Sales Cloud and Service Cloud), Microsoft Office, and/or Google Suite
• -Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• - Experience in process improvement initiatives and/or project management.
• - Proficiency in Salesforce Reports and Dashboards, Einstein Analytics, or Tableau.
• - Proven track record of analyzing, presenting, and acting on raw data.
• - Familiarity with Apttus, Ironclad, or similar Contract Lifecycle Management tools.
• - Ability to navigate and function effectively through ambiguity.
• - A sense of humor and ability to have fun is a plus!