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Job Category
Customer Success
Job Details
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The Signature Success Sales team is seeking a dynamic Sales professional with a proven track record in driving revenue growth for emerging products. As a key member of our team, you will take on the role of Mulesoft Signature Success Specialist, serving as the primary point of contact to drive all aspects of our Go-To-Market (GTM) strategy. This role offers an exciting opportunity to contribute to the success of one of Salesforce's fastest-growing offerings, Signature Success, designed to deliver Salesforce's most proactive and personalized support experience.
As the Mulesoft Signature Success Specialist, your focus will be to collaborate with our Sales teams to increase Signature revenue, provide subject specific expertise, and drive attach rates. Working closely with the sales field, you will identify target accounts, enable them on Signature capabilities, and guide deal progression through to closure. Joining the pursuit team, your responsibility extends to ensuring the inclusion of Mulesoft Signature in select opportunities and renewals.
This is a quota-carrying sales role, and the primary measurement of success will be global Mulesoft Signature target attainment, revenue growth, and other objectives identified within your V2MOM.
Principal Responsibilities:
- Accountable for achieving revenue and bid margin targets for Mulesoft Signature Success
- Conduct program-level enablement with CSG and sales teams to effectively position and sell Mulesoft Signature Success plans
- Manage internal Slack Signature communities to share information and best practices across sales teams
- Evangelize Mulesoft Signature Success both internally and externally
- Collaborate effectively with various parts of the organization, including core account executives, Mulesoft sales, Solutions Desk, Sales Productivity, Marketing, CSG Regional Leaders, Technical Support, and Offer Management
- Pipeline creation, facilitate qualification, deal cycle participation, account reviews, and value assessments
- Pilot awareness within a micro-vertical to develop repeatable motions
- Serve as a Mulesoft Signature subject matter expert and strategist to our sales teams
Required Experience:
- Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- 2+ years experience in Sales, Professional Services, or Technical Support
- Demonstrated track record of self-starting, risk-taking, and ability to influence without authority
- Mulesoft product knowledge
Required Skills:
- Strong written and verbal communication skills
- Strong presentation skills are required including the ability to adapt style based on the audience and present complex ideas
- Ability to prioritize, multi-task, and perform effectively under pressure
- Great attention to detail, with strong analytical and problem-solving skills
- Collaborative and consultative work style, ability to thrive in a high-velocity, highly dynamic work environment
- Deep understanding of customer success principles, solutioning approaches, and considerations
- Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive-level buy-in
- Ability to negotiate and close deals, understanding customer needs and aligning them with the Signature offering
- Knowledge of Salesforce product and platform features, capabilities, and use cases
- Ability to travel up to 25%
Attributes:
- High energy, outgoing, positive attitude, and ability to motivate others
- Results-driven, tenacious, and driven to succeed in a fast-paced environment.
- Ability to learn quickly and adapt to change
Nice to haves:
- Salesforce ORG62 quote and order form creation as well as ORG62 forecasting experience
- Essential Salesforce product knowledge inclusive of Core, Marketing Cloud, Data Cloud and Mulesoft
- Industry knowledge
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
For California-based roles, the base salary hiring range for this position is $115,430 to $154,420.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.