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Job Category
Customer Success
Job Details
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Role: Marketing Cloud - Senior Solution Consultant
Locations: Paris, France
The Marketing Cloud - Senior Solution Consultant is a key member of the Salesforce Marketing Cloud Customer success's team. While the architects can be more technical of nature or more oriented towards requirements gathering, a Solution Architect/ Consultant is always involved with the design and delivery of solutions and technologies that meet client business goals and technical requirements.
The Marketing Cloud - Senior Solution Consultant is responsible for the translation of a customer's business and technical requirements into a comprehensive solution. Senior Solution Consultants are experienced customer consultants with good social skills and broad business, technical, and interactive Marketing industry knowledge. They take the full ownership of the design and the architecture of the proposed solution, using the numerous Salesforce resources available and working as part of a more broader team on multi-cloud engagements.
To meet Customers' business goals the Solution Architect is working (among others) with Marketing Cloud Business Consultant, Marketing Cloud Technical Architect/ Consultant and Project manager to ensure timely and fully functioning Marketing Cloud integrations and improvements.
A successful SA should be curious, autonomous, eager to learn with a deep technical experience and a high focus on details. They should be able to communicate tactfully and to tailor their delivery to a variety of audiences.
The ideal candidate will have a Salesforce Marketing Cloud Services, or related Partner / Consultancy background.
You will join a confirmed team of 10 Marketing Cloud Architects/Consultants in France, that is part of an even larger practice across EMEA.
Responsibilities
- Lead consultative engagements with customers on the technical and business challenges related to their digital marketing initiatives.
- Complete solution ownership from requirements gathering to solution delivery working with variety of technical / non technical stakeholders.
- Build, manage and present an actionable business requirements document (Functional and Technical specifications document) that aligns a customer's business needs to Salesforce Marketing Cloud & associated products.
- Present high-level overviews of the Salesforce Marketing Cloud architecture and integration capabilities.
- Identify design or implementation issues/risks and present alternatives to alleviate or resolve
- Conducts solutions presentations and acquires customer acceptance to solution design. Guides customer through Solution deployment
- Leading multiple client engagements and work with associated team members.
- Actively participate in the community delivering reusable assets, success stories and helping the community grow.
- Support Go To Market teams with sales opportunities by validating solutions & identifying opportunities in existing accounts he is in charge of.
- Travels to client sites for onsite discovery and solutions presentations. Not expected to exceed 50%
Minimum Qualifications
- Proven experience of solution design & technical delivery of Software As A Service platforms / equivalent.
- Experience leading customer facing discovery sessions to conceptualise and design sophisticated business solutions.
- Experience detailing customer problems and software solutions using business requirement document(s), wireframes, diagrams, workflows and mockups.
- Familiarity with data architecture/schema, including relational data models and sql syntax, documentation of data models, and data flows.
- Familiarity with systems integrations such as CRM, Content Management, POS/Commerce, or Web Analytics
- Familiarity with HTML, XML, CSS and JavaScript
- Solid understanding of SOAP APIs, REST APIs and integration architectures.
- Expert knowledge in Marketing Cloud advanced implementations, with +2 year direct experience in the platform.
- Highly efficient teammate with the ability to also work independently in a fast-paced, fluid environment.
- Excellent presentation and verbal skills with technical, non-technical, end-user, and executive audiences
- Familiarity with Software Development Life Cycle methodologies. Agile or SAFe certification will be appreciated but not required
- Salesforce Marketing Certifications including Data Cloud strongly recommended
- Fluent technical and business English and French are required
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