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Job Category
Customer Success
Job Details
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MuleSoft's Professional Services team works across technology and business stakeholders /to usher customers into the next phase of their business transformation journey and achieve innovative outcomes that shape the future.
As a Practice Manager, you get to:
Lead a team of technical architects and consultants as they deliver MuleSoft solutions to our customers.
In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.
This role is 50% billable and in addition to team leadership, you will work with our customers and partners to solve critically important business challenges using MuleSoft's Anypoint Platform. You will lead customer, partner, and MuleSoft technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and the operational life cycle.
You will be a key member of the cross-functional Mulesoft leadership team. Collaboration and alignment across Sales, Customer Success, Pre-Sales, and Product teams will be integral to your success.
To be successful, you have:
- 12+ Experience leading by example and being a player and a coach.
- A background as a professional services leader with experience growing a practice and a strong consulting background in a credible system integrator firm or high growth enterprise software vendor
- A collaborative mindset and the ability to gain trust with your team and across internal and external functional leaders
- Experience architecting MuleSoft services integrations including a solid understanding of on-premise and cloud-based infrastructures, SDLC pipelines, configuration, and deployment. Experience with API and integration security with solid grasp of authentication and authorization concepts and principles.
- Six to ten years of proven track record leading integration teams and architecting solutions within a diverse technical team of clients, system integrators, contractors, and internal teams.
- A background in conducting technical workshops with technical and business clients to drive effective services and implementations
- The ability to communicate complex technical concepts in a simple yet comprehensive way to non-technical and technical professionals alike
- A desire for continuous study of new technologies and functionality, and involvement in projects that push the capabilities of existing technologies.
- An appreciation for operational excellence when it comes to bookings and utilization forecast, contract terms, etc.
- Excellent verbal and written technical documentation skills
- Experience managing people and projects in a matrix'd environment".
- Establish credibility with smart engineers quickly
- Ability to motivate people, instill accountability and achieve results
- Strong verbal and written communication skills, impeccable organizational and time management skills
- Agile, proactive, comfortable working with ambiguous specifications and can prioritize on the fly
Desired Skills:
- Experience developing with Continuous Integration (CI) pipelines
- Knowledge on publish & subscribe integration design models
- Experience using Jenkins and Nexus technologies
- Experience with solutions on Salesforce products/platform technologies. Experience building Service Cloud applications is a definite plus.
- Ability to learn quickly in a highly dynamic environment
- Ability to take ownership of project delivery and multi-task on multiple projects/feature development
- Bachelor degree in computer science or equivalent is desired, Masters would be preferred.
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