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Job Category
Customer Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
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Responsibilities and Requirements:
- Overall 10-15 years of CRM experience with a minimum of 6 years on the Salesforce platform
- Collaborate with client partners to define requirements, and deliverables, and set and manage expectations
- Lead technical design sessions. Design and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
- Provide oversight and governance of Salesforce projects
- Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed
- Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
- Ability to understand a project and debug issues
- From time-to-time, participate in activities such as technical landscape discovery , Proof-Of-Concept (POC) development with prospects
- Liaise with Salesforce product teams to support client implementations
- Expert-level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Commerce Clouds
- Understanding of systems architecture
- Understanding of key design patterns large data volume limitations and standard processes
- Understanding of data sharing and transparency considerations and how these play into platform architecture
- Familiarity with platform authentication patterns (SAML, SSO, OAuth)
- Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)
- Solid understanding of environment management, release management, code versioning standard processes, and deployment methodologies
- Solid background in the design/development of large web-based systems, or complete software product lifecycle exposure
- Lead a technical team and own customer and team engagement
- Travels to client sites for projects, estimated 50-75%
- Maintain a target billable utilization aligned to the role
- Maintain billable utilization targets for your team
- Technical enablement of team members on the latest Salesforce products and processes
- Working with global teams for delivery across geographies. We will need you to be flexible with your work hours
- Active Salesforce certifications or ability to achieve relevant certifications upon hire
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