Manager, Partner Technical Enablement

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Job Category
Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

• Build Broad and Deep Salesforce Product and Implementation Capabilities in the India Partner Ecosystem across all Salesforce product areas, including Various Business Applications, Industries, Agents, Data Cloud as so on.
• Lead Partners on Salesforce value and positioning in the next revolution of Agentic Transformation using AI+Agents+Data+CRM and cross-cloud implementations.
• Enable Partners to leverage Assets and Resources from Salesforce to maximize customer value delivered.
• Execute enablement programs using 1:Many, 1:1 interactions and using scale programs such as Pocket Guide, Partner Slack Channels, learner Journeys, Salesforce Community and Learning Course on Partner Learning Camp (PLC).
• Build Reports, Analytics and insights on Partner Engagement, Capabilities, Capacity for consumption of internal stakeholders.
• Ensure India Partner Ecosystem is fully aware and capable of successfully delivering all product capabilities across the Products.
• Build Influencers in the Partner Ecosystem who are deep technical experts and enthusiasts using programs like Implementation Experts, Champions and Ambassadors.
• Assess partner capability across business development, technical, and delivery domains and accordingly plan enablement.
• Building 1:1 relationships with the technical and practice enablement executives within the Partner community.
• Create and deliver programs to expand the capacities of certified professionals in the Partner Ecosystem.

• Passionate about partners, the role of partners in Salesforce's success, and dedicated to building a robust Partner ecosystem.
• 8+ years of experience in consulting and implementing Salesforce, preferably across clouds and industries. Exposure to Data Clouds, AI and Agents would be an added advantage.
• Extensive hands-on technical consulting and solution implementation experience and knowledge of use cases with one or more of the following:
  
  
  • Salesforce CRM, C360 and other Applications
  • Salesforce Platform, Einstein, Data Cloud and Agentforce
  • Salesforce Industry Clouds
• Demonstrably excellent, context-specific, and adaptive communication and presentation skills across a variety of audiences and situations; established habit of proactive thinking and behavior and the desire and ability to self-start/learn and apply new technologies
• Create enablement content such as Webinars, Events, Demos, Workshops, and Product Summits for all Salesforce Products and Solutions.
• Deliver enablement sessions to the Partner Ecosystem using 1:1 and 1:Many formats as a Primary enabler for your region and support other regions when needed.
• Collaborate tightly with Product, Engineering, and SMEs teams to build enablement programs.
• Align, Create Content, Support in creating multi-disciplinary content, and deliver enablement sessions in enterprise-wide themes driven by the Salesforce Vision of AI+Agents+Data+CRM.
• Create and deliver enablement programs to help Implementation Expert aspirants to improve their chances of passing certification examinations.
• Work closely with Product Teams on New Product Introductions (NPIs) to determine the enablement needs and collaborate to deliver enablement to Partners.
• Manage and contribute to Scale Enablement programs such as Pocket Guide, Partner Slack Channel, Learner Journeys, and Partner Community Channels.
• Work with Partner Learning Camp (PLC) to create learning courses for top identified products, components, capabilities, and delivery approaches.
• Collaborate with Partner facing teams such as Partner Account Management and Partner Sales Success to align on Partner needs, gaps, enablement planning, and execution.
• Engage regularly with key partners to monitor the enablement process, new requirements, and future goals.
• Respond to specific Enablement needs and requests from the partners and provide specific advice and enablement.
• Participate in cadence meetings with Partner Account Management teams and Partner Practice Delivery teams to align on gaps, needs, and planning of Capacity and Capability of the Partner Ecosystem, with specific insights on key partners.
• Participate in cadence meetings with key Partners to gather, analyze, plan, and execute enablement programs.

• Executed enterprise pre-sales cycles (e.g., sales engineering, solution consulting, sales consulting)
• Demonstrated ability to grasp and learn new business models and technology paradigms
• Salesforce Certifications, badges and Trailhead accomplishments.